livekit
Exotel Support
Can somebody help me to setup the SIP trunk using Exotel cause I need to use Indian Number for inbound call , which is currently only supported by Exotel.
Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?
Plivo provides indian number. You can consider it.
Hey @MadhabaPatra, i'm trying to integrate the same, can you help me on that
@Akhnasgawai
- Setup SIP trunking service in plivo (https://www.plivo.com/docs/sip-trunking)
- Integrate outbound call through SIP outbound trunk (https://docs.livekit.io/sip/making-calls)
Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?
What do you mean? I didn't get it.
@MadhabaPatra
I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls
@MadhabaPatra
I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls
I haven’t tried the inbound call yet. Please check on the Plivo side to validate whether you are receiving the call or not.
@MadhabaPatra
I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls
I haven’t tried the inbound call yet. Please check on the Plivo side to validate whether you are receiving the call or not.
I tried, but I'm not getting the call logs there as well, and nothing on my server as well
Still can't find any help for this just stuck with this Indian number problem.
Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?
Sharing a PCAP from Plivo. LiveKit throws a 503 when Plivo SIP Trunk attempts communication. Can you please check this?
94c7075c-496e-4e57-a8ca-5f87733b0fdd.zip
@pathikb If you are still facing this issue please reach out to our support team at https://support.plivo.com/hc/en-us for further assistance with this issue. It will get addressed swiftly.
@dennwc When using the self hosting and trying to use Indian Number. There are few complaints from the government which you need to follow for the SIP. domestic_anchored_terms_not_met Can you help here?
For using indian Numbers, compliance wants your sip server and destination number to be in india.
Was anyone able to figure out the integration of Exotel with LiveKit?
Hi, has anyone been able to successfully connect an Indian Number with LiveKit for inbound/outbound use-cases? It would help a ton if you could explain how you did it.
Yes I have used plivo for indian number and self hosted livekit in indian region.
So plivo provides the number, SIP termination URL and credentials, and that is enough to directly connect with Livekit SIP is it?
Also do you know if it's possible to connect to Vapi/Retell using Plivo?
One think i have also self hosted the sip server so yes we can get all the info dont know about vapi/retell
I have used exotel for SIP trunk..it has certain limitations but inbound call integration with livekit works
On Wed, Jun 18, 2025 at 6:38 PM Patel Aryan Saurabhkumar < @.***> wrote:
patelaryan0914 left a comment (livekit/sip#278) https://github.com/livekit/sip/issues/278#issuecomment-2984144626
One think i have also self hosted the sip server so yes we can get all the info
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You wont be able to use directly because for indian number you need to have your sip server in india other wise the plivo will disconnect the call automatically
It does not work for outbound calls that is the limitation. Work around you can setup outbound call in exotel so it becomes inbound call for livekit agent
On Wed, Jun 18, 2025 at 6:44 PM Pathik @.***> wrote:
pathikb left a comment (livekit/sip#278) https://github.com/livekit/sip/issues/278#issuecomment-2984169569
what are the limitations? @joshmo01 https://github.com/joshmo01 Does it not work for outbound calls?
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If I setup the outbound call in exotel to call my livekit agent, how can I call the actual number I want to call?
You setup actual number in exotel. Exotel calls the actual number , once connected it then connects to livekit agent so effectively it becomes incoming call. On Wed, Jun 18, 2025 at 7:05 PM Reuben Thomas @.***> wrote:
reubenthomasjohn left a comment (livekit/sip#278) https://github.com/livekit/sip/issues/278#issuecomment-2984246626
If I setup the outbound call in exotel to call my livekit agent, how can I call the actual number I want to call?
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I am looking for a service that will do both inbound / outbound to VAPI in India via SIP and display local numbers as caller ID.
Are you reporting an issue specific to exotel? If not, please refer to the telephony section of the LiveKit documentation https://docs.livekit.io/sip/
Please reopen with more information if you experience an issue with a specific provider
