Livekit room disconnection issue

[nagarajadiga]

Bug Description

We are facing unique issue in some of our calls, where livekit room reconnecting with below error and after that no agent response comes out resulting in bad experience to user with no agent response to user.

1. what may be route cause of this issue?
2. Any way to handle such scenarios?
3. This occurs rarely? how to reproduce such issues ? so that we can give fix to it.

2025-11-19 21:36:26.710 {"message": "livekit::rtc_engine:453:livekit::rtc_engine - received session close: "signal client closed: \"ping timeout\"" UnknownReason Resume", "level": "WARNING", "name": "livekit", "pid": 460, "job_id": "AJ_h4g3NTZidJ6M", "timestamp": "2025-11-19T16:06:26.709669+00:00"} 2025-11-19 21:36:26.710 {"message": "livekit::rtc_engine:729:livekit::rtc_engine - resuming connection... attempt: 0", "level": "ERROR", "name": "livekit", "pid": 460, "job_id": "AJ_h4g3NTZidJ6M", "timestamp": "2025-11-19T16:06:26.710306+00:00"}

2025-11-19 21:36:26.710 2025-11-19 16:06:26 [info]: [LiveKitRoomPoolManager] :large_yellow_circle: Room reconnecting: pool-room-bebd5dba-4440-489c-809c-d2d495faf564

Expected Behavior

Disconnection should not happen or if reconnects happens agent should speak normally after resuming the connection.

Reproduction Steps

Not always

Operating System

linux

Models Used

No response

Package Versions

livekit==1.0.12
livekit-agents==1.2.15

Session/Room/Call IDs

room id: pool-room-bebd5dba-4440-489c-809c-d2d495faf564

Proposed Solution

Additional Context

No response

Screenshots and Recordings

No response