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Renewal amounts of lowered donations are causing confusion

Open Changaco opened this issue 2 years ago • 0 comments

For an automatic renewal, Liberapay's scheduling algorithm usually reuses the amount of the previous payment, even if the donation amount has been modified since then. For example, a donation which was originally €25 per month but has been lowered to €15 per month is still scheduled for a €25 renewal. It's possible to modify the renewal amount, but the donor isn't really guided toward that, so some donors are confused and cancel the renewal instead.

Changaco avatar Mar 23 '22 16:03 Changaco