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Nonce issue in wallet address with nonce gap
The user mentioned using both desktop and extension. Having some issues with pending transactions, after some time several of those dropped and they were able to create transactions again that did get processed. Today when they tried to create a new transaction it was picking a nonce of 39 based on the pending transaction with the highest nonce (38). It didn't detect a nonce gap.
The correct nonce for the next transaction was 27, the user set it manually.
The current nonce API detects nonce gaps and will suggest them as "nextNonce" when detected. A user does have to create new transactions to fill such a gap.