Error sync pCloud / webdav (Platform Windows and Macbook)

[claudio-tacchini]

I'm having problems synchronizing data with pcloud using webdav on both my macbook and windows notebooks after updating to a new version. The error message report that is an authentication error or similar, but testing the connection under Options -> synchronisation page it says that webdav configuration is working.

Environment

Joplin version: 2.8.8 (prod, win32). Sync version: 3. Profile version: 41. Keychain supported : Yes. Revision: c2a6a13 Platform: Windows 10Pro 64Bit

AND

Joplin 2.8.8 (prod, darwin)

Client ID: fafbeee892f947178b67c4533725cc98 Sync Version: 3 Profile Version: 41 Keychain Supported: Yes

Revision: c2a6a13

FULL Error message:

Error The sync target could not be upgraded due to an error. For support, please copy the complete content of this page and paste it in the forum: https://discourse.joplinapp.org/

The full error was:

GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)

LOG: 2022-07-06 09:27:12: Synchronizer: "Indexing resources..." 2022-07-06 09:27:12: "ResourceService::indexNoteResources: Start" 2022-07-06 09:27:14: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:27:14: RevisionService: "maintenance: Starting..." 2022-07-06 09:27:14: RevisionService: "maintenance: Service is enabled" 2022-07-06 09:27:14: RevisionService: "collectRevisions: Created revisions for 0 notes" 2022-07-06 09:27:14: RevisionService: "maintenance: Done in 350ms" 2022-07-06 09:27:15: checkForUpdates: "Starting..." 2022-07-06 09:27:15: checkForUpdates: "Checking with options {"includePreReleases":false}" 2022-07-06 09:27:15: checkForUpdates: "Current version: 2.8.8" 2022-07-06 09:27:15: checkForUpdates: "Latest version: 2.8.8" 2022-07-06 09:27:15: checkForUpdates: "Is Pre-release:", "false" 2022-07-06 09:27:15: checkForUpdates: "Done." 2022-07-06 09:27:20: "SearchEngine: Updating FTS table..." 2022-07-06 09:27:20: "SearchEngine: Updated FTS table in 3ms. Inserted: 0. Deleted: 0" 2022-07-06 09:27:34: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:27:34: Synchronizer: "Req 09:27:34: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:27:34: Synchronizer: "Res 09:27:34:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:27:34: Synchronizer: "Sync: finished: Synchronisation finished [1657092431952]" 2022-07-06 09:27:35: Synchronizer: "Operations completed: " 2022-07-06 09:27:35: Synchronizer: "Total folders: 40" 2022-07-06 09:27:35: Synchronizer: "Total notes: 186" 2022-07-06 09:27:35: Synchronizer: "Total resources: 57" 2022-07-06 09:27:35: Synchronizer: "There was some errors:" 2022-07-06 09:27:35: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:27:35: "Updating all notifications..." 2022-07-06 09:27:35: "Garbage collecting alarms..." 2022-07-06 09:27:36: "DecryptionWorker: cannot start because no master key is currently loaded." 2022-07-06 09:27:40: "ResourceService::indexNoteResources: Start" 2022-07-06 09:27:40: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:27:40: "ResourceService::deleteOrphanResources:", "[]" 2022-07-06 09:30:30: "Preparing scheduled sync" 2022-07-06 09:30:30: "Starting scheduled sync" 2022-07-06 09:30:30: Synchronizer: "Sync: starting: Starting synchronisation to target 6... supportsAccurateTimestamp = false; supportsMultiPut = false [1657092630826]" 2022-07-06 09:30:30: Synchronizer: "Indexing resources..." 2022-07-06 09:30:30: "ResourceService::indexNoteResources: Start" 2022-07-06 09:30:31: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:30:51: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:30:51: Synchronizer: "Req 09:27:34: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:30:51: Synchronizer: "Res 09:27:34:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:30:51: Synchronizer: "Req 09:30:51: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:30:51: Synchronizer: "Res 09:30:51:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:30:51: Synchronizer: "Sync: finished: Synchronisation finished [1657092630826]" 2022-07-06 09:30:51: Synchronizer: "Operations completed: " 2022-07-06 09:30:52: Synchronizer: "Total folders: 40" 2022-07-06 09:30:52: Synchronizer: "Total notes: 186" 2022-07-06 09:30:52: Synchronizer: "Total resources: 57" 2022-07-06 09:30:52: Synchronizer: "There was some errors:" 2022-07-06 09:30:52: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:30:53: "DecryptionWorker: cannot start because no master key is currently loaded." 2022-07-06 09:31:10: "Preparing scheduled sync" 2022-07-06 09:31:10: "Starting scheduled sync" 2022-07-06 09:31:10: Synchronizer: "Sync: starting: Starting synchronisation to target 6... supportsAccurateTimestamp = false; supportsMultiPut = false [1657092670443]" 2022-07-06 09:31:10: Synchronizer: "Indexing resources..." 2022-07-06 09:31:10: "ResourceService::indexNoteResources: Start" 2022-07-06 09:31:10: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:31:31: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:31:31: Synchronizer: "Req 09:27:34: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:31:31: Synchronizer: "Res 09:27:34:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:31:31: Synchronizer: "Req 09:30:51: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:31:31: Synchronizer: "Res 09:30:51:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:31:31: Synchronizer: "Req 09:31:31: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:31:31: Synchronizer: "Res 09:31:31:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:31:31: Synchronizer: "Sync: finished: Synchronisation finished [1657092670443]" 2022-07-06 09:31:31: Synchronizer: "Operations completed: " 2022-07-06 09:31:31: Synchronizer: "Total folders: 40" 2022-07-06 09:31:31: Synchronizer: "Total notes: 186" 2022-07-06 09:31:31: Synchronizer: "Total resources: 57" 2022-07-06 09:31:31: Synchronizer: "There was some errors:" 2022-07-06 09:31:31: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:31:32: "DecryptionWorker: cannot start because no master key is currently loaded." 2022-07-06 09:36:31: "Running background sync on timer..." 2022-07-06 09:36:31: "Preparing scheduled sync" 2022-07-06 09:36:31: "Starting scheduled sync" 2022-07-06 09:36:31: Synchronizer: "Sync: starting: Starting synchronisation to target 6... supportsAccurateTimestamp = false; supportsMultiPut = false [1657092991193]" 2022-07-06 09:36:31: Synchronizer: "Indexing resources..." 2022-07-06 09:36:31: "ResourceService::indexNoteResources: Start" 2022-07-06 09:36:31: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:36:51: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:36:51: Synchronizer: "Req 09:27:34: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:36:51: Synchronizer: "Res 09:27:34:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:36:51: Synchronizer: "Req 09:30:51: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:36:51: Synchronizer: "Res 09:30:51:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:36:51: Synchronizer: "Req 09:31:31: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:36:51: Synchronizer: "Res 09:31:31:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:36:51: Synchronizer: "Req 09:36:51: GET https://ewebdav.pcloud.com/joplin/info.json {"headers":{"Authorization":"********","Cache-Control":"no-store","User-Agent":"Joplin/1.0"},"ignoreTlsErrors":false,"timeout":120000,"maxRetry":0}" 2022-07-06 09:36:51: Synchronizer: "Res 09:36:51:

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

" 2022-07-06 09:36:51: Synchronizer: "Sync: finished: Synchronisation finished [1657092991193]" 2022-07-06 09:36:51: Synchronizer: "Operations completed: " 2022-07-06 09:36:51: Synchronizer: "Total folders: 40" 2022-07-06 09:36:51: Synchronizer: "Total notes: 186" 2022-07-06 09:36:51: Synchronizer: "Total resources: 57" 2022-07-06 09:36:51: Synchronizer: "There was some errors:" 2022-07-06 09:36:51: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

Code: 403 Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:414:11)
at WebDavApi.exec (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/WebDavApi.js:444:10)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async FileApiDriverWebDav.get (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/file-api-driver-webdav.js:164:21)"

2022-07-06 09:36:52: "DecryptionWorker: cannot start because no master key is currently loaded." 2022-07-06 09:37:10: RevisionService: "maintenance: Starting..." 2022-07-06 09:37:10: RevisionService: "maintenance: Service is enabled" 2022-07-06 09:37:10: RevisionService: "collectRevisions: Created revisions for 0 notes" 2022-07-06 09:37:10: RevisionService: "maintenance: Done in 140ms" 2022-07-06 09:41:51: "Running background sync on timer..." 2022-07-06 09:41:51: "Preparing scheduled sync" 2022-07-06 09:41:51: "Starting scheduled sync" 2022-07-06 09:41:51: Synchronizer: "Sync: starting: Starting synchronisation to target 6... supportsAccurateTimestamp = false; supportsMultiPut = false [1657093311812]" 2022-07-06 09:41:51: Synchronizer: "Indexing resources..." 2022-07-06 09:41:51: "ResourceService::indexNoteResources: Start" 2022-07-06 09:41:52: "ResourceService::indexNoteResources: Completed" 2022-07-06 09:42:12: Synchronizer: "Error: GET info.json: Unknown error 2 (403):

Forbidden

You don't have permission to access this resource.

---

Apache/2.4.38 (Debian) Server at ewebdav.pcloud.com Port 443

[Daeraxa]

pCloud webDAV is not supported - https://joplinapp.org/faq/#the-following-webdav-hosts-are-not-supported. Also see https://discourse.joplinapp.org/t/the-sync-target-needs-to-be-upgraded/26261/9

[claudio-tacchini]

Thank you for your replay. I was using Joplin with my premium pcloud account and I appreciated a lot this application. Is there a way to keep using a previous version? Or am I forced to update to the latest version?

[Daeraxa]

It isn't, or shouldn't be related to Joplin version as such, pCloud seem to have a problematic WebDAV implementation which isn't seen with other providers.

If it does work with a previous Joplin version then you can of course keep using it but if you have already upgraded you may need to start over on a fresh install. You can of course export and import your notes if you needed to do this.

[github-actions[bot]]

Hey there, it looks like there has been no activity on this issue recently. Has the issue been fixed, or does it still require the community's attention? If you require support or are requesting an enhancement or feature then please create a topic on the Joplin forum. This issue may be closed if no further activity occurs. You may comment on the issue and I will leave it open. Thank you for your contributions.

[github-actions[bot]]

Closing this issue after a prolonged period of inactivity. If this issue is still present in the latest release, feel free to create a new issue with up-to-date information.