Cracked phone screen locked me out of all my Joplin notes

[kalexmills]

Operating system

Android

Joplin version

2.14.9

Desktop version info

No response

Current behaviour

I have biometrics enabled on my Joplin app. After cracking my phone screen the biometric identification on my Pixel Pro 6 no longer works properly. I can't even retrain the fingerprints. There does not appear to be any way to access the app at all in this case -- by design, I imagine.

Expected behaviour

Have a backup code in place to allow access in case of hardware failure.

Logs

No response

[laurent22]

If you disable biometric on the device, then restart your phone, then Joplin should no longer ask you for your fingerprint

[kalexmills]

I have tried disabling fingerprints and restarting, but Joplin is still asking me for my fingerprint.

[laurent22]

That's strange, normally it's supposed to follow the phone setting. What if you enable it again, then delete all your fingerprints, disable it again, and restart your phone?

[github-actions[bot]]

Hey there, it looks like there has been no activity on this issue recently. Has the issue been fixed, or does it still require the community's attention? If you require support or are requesting an enhancement or feature then please create a topic on the Joplin forum. This issue may be closed if no further activity occurs. You may comment on the issue and I will leave it open. Thank you for your contributions.

[github-actions[bot]]

Closing this issue after a prolonged period of inactivity. If this issue is still present in the latest release, feel free to create a new issue with up-to-date information.