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Add support escalation tool call for inkeep

Open sarah-inkeep opened this issue 9 months ago • 1 comments

[!IMPORTANT] Adds a tool function to assess AI answer confidence and escalate to human support if needed, with schema and dependency updates.

  • Behavior:
    • Adds provideAnswerConfidenceSchema in answerConfidence.tsx to define confidence levels for AI responses.
    • Updates useInkeepSettings.ts to include a new tool function provideAnswerConfidence that uses the schema to determine if escalation to human support is needed.
    • Adds a button to create a support ticket if confidence is low (not_confident, no_sources, other).
  • Dependencies:
    • Updates @inkeep/cxkit-react version in package.json from ^0.5.47 to ^0.5.52.

This description was created by Ellipsis for b52d017735730c390b890cfd555168a1ceaebd4f. It will automatically update as commits are pushed.

sarah-inkeep avatar Apr 04 '25 21:04 sarah-inkeep

@sarah-inkeep is attempting to deploy a commit to the langfuse Team on Vercel.

A member of the Team first needs to authorize it.

vercel[bot] avatar Apr 04 '25 21:04 vercel[bot]