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Campaign goes to finished status without reaching all subscribers

Open antkey1 opened this issue 2 years ago • 1 comments

Version:

  • listmonk: 2.3.0
  • OS: Ubuntu 22.04.1 LTS
  • Docker: Docker version 20.10.22, build 3a2c30b

Description of the bug and steps to reproduce:

Faced the problem that the campaign ends after reaching only 3 subscribers out of 786210.

I checked several subscribers - all fit the conditions of sending.

Campaign data from database:

select id, uid, send_at, status, type, messenger, to_send, sent, max_subscriber_id , last_subscriber_id , started_at , created_at , updated_at
from campaigns c
where id = 23

Name              |Value                               |
------------------+------------------------------------+
id                |23                                  |
uuid              |5cd4919a-9fe9-4adc-a567-452b3dc92402|
send_at           |                                    |
status            |finished                            |
type              |regular                             |
messenger         |email                               |
to_send           |786210                              |
sent              |3                                   |
max_subscriber_id |5311356                             |
last_subscriber_id|28                                  |
started_at        |2023-01-25 13:29:40.477 +0300       |
created_at        |2023-01-25 12:51:01.551 +0300       |
updated_at        |2023-01-25 13:29:42.611 +0300       |

Log:

listmonk_app  | 2023/01/25 10:29:42 manager.go:510: start processing campaign (Name)
listmonk_app  | 2023/01/25 10:29:42 manager.go:684: campaign (Name) finished

Can you please tell me how to find the cause of the problem?

antkey1 avatar Jan 25 '23 15:01 antkey1

This is very strange. Could you share a screenshot of the Settings -> Performance configuration?

knadh avatar Jan 26 '23 14:01 knadh