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Published 20 hours ago • verified publisher icon kiwiirc

Webcam access Error

Open djlolito opened this issue 5 years ago • 13 comments

Good morning,

I wanted to indicate that the access to the microphone or the camera does not work, I have tried from Chrome and Firefox, and I get the following error: Captura

Can you help me ? Thx

djlolito avatar Jul 20 '19 19:07 djlolito

Hi,

That is a permissions issue in the browser, hopefully the following information (based on using Chrome) can help you resolve it.

First check you have the right mic and camera selected in the conference settings by clicking the 3 dots in the bottom right of the conference window and choosing settings image

Turn on the mic and camera with the appropriate icons image

Then click the icon (usually a camera icon) at the right hand side of the address bar and enable permissions for the site for your mic and camera image

ojamin avatar Jul 20 '19 20:07 ojamin

I´m trying with Chrome . When i try to enter to Settings i dont see any opcion i attach a capture. Captura

djlolito avatar Jul 20 '19 22:07 djlolito

Try looking in site settings by clicking the lock icon at the right of the address bar to see if settings in there can enable the camera and mic.

image

ojamin avatar Jul 21 '19 00:07 ojamin

Hello I have manually set the permissions of camera and microphone, attached capture of how I have them. Continue with the same error. The browser does not request camera or microphone permissions when it is accessed, I have tried it from Firefox and Chrome with the same result I downloaded the last commit of kiwiirc, in case the error was that, but it continues. Captura

djlolito avatar Jul 21 '19 07:07 djlolito

Please can you test on Kiwiirc.com at the following link https://kiwiirc.com/nextclient/?plugins=conference

ojamin avatar Jul 21 '19 10:07 ojamin

Hello From that link, the Settings option goes as in the capture, you can not see anything. However the browser and request permission to the microphone and webcam and they work. attached capture.

Captura Captura2

djlolito avatar Jul 21 '19 12:07 djlolito

Can you try on https://meet.jit.si/TenseMushroomsHurryWonderfully to see if it works on pure Jitsi please.

ojamin avatar Jul 21 '19 14:07 ojamin

Can you try on https://meet.jit.si/TenseMushroomsHurryWonderfully to see if it works on pure Jitsi please.

yes on this link works good. But using the last commit of kiwirc not

djlolito avatar Jul 22 '19 19:07 djlolito

Ok, that website is running a slightly newer version of the Jitsi Meet api - by the looks of it v3512 vs v3387 we are running on kiwiirc.com. We will look at updating to a newer version of Jitsi Meet and if you can get upgraded then hopefully that should fix your issue.

Could you tell me what OS, browser version etc your using to test so I can try and replicate and verify our upgrade when we have done it please?

ojamin avatar Jul 22 '19 19:07 ojamin

Hello

I'm compiling the source (kiwiirc and the plugin) on Centos 7 Server version: Apache / 2.4.6 (CentOS) to access it try from chrome version 75.0.3770.100

If you need more information, tell me and I'll gladly give it to you

djlolito avatar Jul 22 '19 19:07 djlolito

Are you accessing the kiwi install from Chrome on CentOS or on Windows? If CentOS can you try connecting to that install from Chrome on Windows and confirming if the issue still persists please.

ojamin avatar Jul 22 '19 21:07 ojamin

Are you accessing the kiwi install from Chrome on CentOS or on Windows? If CentOS can you try connecting to that install from Chrome on Windows and confirming if the issue still persists please.

I access the kiwiirc from Chrome and firefox using Windows.

djlolito avatar Jul 22 '19 21:07 djlolito

From the test above it looks like a version of jitsi-meet newer than latest stable may solve your issue. You can find them at https://github.com/jitsi/jitsi-meet

ojamin avatar Jul 22 '19 22:07 ojamin