keybase
Failure to launch desktop app - Windows 11 pro
Describe the bug log ID is: 4ba4e28e887fbcd87b46d81c After install, failure to load app beyond blank screen. Reinstalling, device reboot, device update does not correct issue.
WindowsBuildLabEx : 26100.1.amd64fre.ge_release.240331-1435 WindowsEditionId : Professional WindowsInstallationType : Client WindowsProductName : Windows 10 Pro WindowsVersion : 2009 OSDisplayVersion : 24H2 BiosBIOSVersion : {ASUS - 1072009, GZ302EA.308, American Megatrends - 50024} BiosCaption : GZ302EA.308 BiosFirmwareType : Uefi BiosManufacturer : American Megatrends International, LLC. BiosName : GZ302EA.308 BiosReleaseDate : 3/23/2025 8:00:00 PM CsManufacturer : ASUSTeK COMPUTER INC. CsModel : ROG Flow Z13 GZ302EA_GZ302EA CsNumberOfLogicalProcessors : 32 CsNumberOfProcessors : 1 CsProcessors : {AMD RYZEN AI MAX+ 395 w/ Radeon 8060S } CsSystemFamily : ROG Flow Z13 CsSystemType : x64-based PC CsTotalPhysicalMemory : 102701535232 CsPhyicallyInstalledMemory : 134217728 OsName : Microsoft Windows 11 Pro OsType : WINNT OsVersion : 10.0.26100 OsBuildNumber : 26100 OsHotFixes : {KB5054979, KB5055627, KB5058538, KB5055659} OsSystemDrive : C: OsArchitecture : 64-bit OsLanguage : en-US PowerPlatformRole : Mobile HyperVisorPresent : True
To Reproduce Steps to reproduce the behavior:
Download & install msi Auto launch after install Close application Relaunch application Expected behavior Login splash screen
Screenshots
Additional numbers The number 345567
Arter attempting to open the app, keybase status returns:
Session: is valid: yes keys: unlocked
Key status: stream: not cached secret: stored dev sig: cached dev enc: cached paper sig: not cached paper enc: not cached prompt: show tsec: not cached
KBFS: status: not running version: 6.5.1-20250422110735+19f9cfeddb installed: 6.5.1-20250422110735+19f9cfeddb log: [hidden] perfLog: [hidden] mount:
Service: status: running version: 6.5.1-20250422110735+19f9cfeddb log: [hidden] eklog: [hidden] perflog: [hidden]
Updater: log: [hidden]
Platform Information: OS: windows OS vers: Microsoft Windows [Version 10.0.26100.3915] Runtime: go1.23.5 Arch: amd64
Client: version: 6.5.1-20250422110735+19f9cfeddb
Desktop app: status: not running version: log: [hidden]
Config path: [hidden] Default user: [hidden] Other users: [hidden] Configured accounts: [hidden] (current, logged in) Known DeviceEKs: deviceEphemeralKey-[hidden]-1-1.ek LocalDbStats: Compactions Level | Tables | Size(MB) | Time(sec) | Read(MB) | Write(MB) -------+------------+---------------+---------------+---------------+--------------- 1 | 1 | 0.79643 | 0.00588 | 0.98339 | 0.79643 -------+------------+---------------+---------------+---------------+--------------- Total | 1 | 0.79643 | 0.00588 | 0.98339 | 0.79643
levelDbCleaner{cacheSize: 145, lastRun: 2025-04-30 15:39:08.7467656 -0400 EDT m=-3239.973900999, lastKey: [], running: false} DbCleanerConfig{MaxSize: 2.1 GB, HaltSize: 1.6 GB, CleanInterval: 1h0m0s, CacheCapacity: 100000, MinCacheSize: 10000, SleepInterval: 50ms}
LocalChatDbStats: Compactions Level | Tables | Size(MB) | Time(sec) | Read(MB) | Write(MB) -------+------------+---------------+---------------+---------------+--------------- 1 | 3 | 25.79983 | 0.08674 | 31.21556 | 25.79983 -------+------------+---------------+---------------+---------------+--------------- Total | 3 | 25.79983 | 0.08674 | 31.21556 | 25.79983
levelDbCleaner{cacheSize: 830, lastRun: 2025-04-30 15:39:08.7467656 -0400 EDT m=-3239.973900999, lastKey: [], running: false} DbCleanerConfig{MaxSize: 2.1 GB, HaltSize: 1.6 GB, CleanInterval: 1h0m0s, CacheCapacity: 100000, MinCacheSize: 10000, SleepInterval: 50ms}
LocalBlockCacheDbStats:
LocalSyncCacheDbStats:
CacheDirSizeInfo: [hidden]\Gui: 315 MB, (3288 files) [hidden]\eraseablekvstore: 2.1 MB, (2 files) [hidden]\keybase.chat.leveldb: 29 MB, (10 files) [hidden]\keybase.leveldb: 2.5 MB, (8 files) [hidden]\Local\Keybase: 581 MB, (3308 files)
command-line client: keybase status [cid: 6, pid: 2284, version: 6.5.1-20250422110735+19f9cfeddb]
This is common on Windows when you don't have a dedicated GPU. Integrated ones don't play nicely with Electron apps when hardware acceleration is used. I no longer use Windows, though I had this issue with various Electron apps on my mini PC.
