Cannot chat after reset

[tmarble]

I recently reset my account, but I am unable to chat with my friend tricyrcle. I have attached a screenshot of my client which says "Since you reset your account, participants have to accept to let you back in.". See tmarble.png

However my friend cannot initiate a chat with me either!? See tricyrcle.jpg

How can I unblock chats with old friends?

Please advise,

--Tom

my log id: 06f5c5cb254f4db560882e1c