gadebugger icon indicating copy to clipboard operation
gadebugger copied to clipboard

Commerce tracking not showing metrics

Open francis826 opened this issue 10 years ago • 6 comments
trafficstars

The "Event Data" is not showing the metric at which our customers are being charged.

The "Value" row is blank. I've tested our code against another debugger and it is showing the value.

francis826 avatar Oct 05 '15 17:10 francis826

Are you able to either reproduce this in a standalone example so I can see the problem or supply the tracking beacon URL that's causing the issue? Could you also let me know which browser(s) you're seeing this in.

If can share one or both of these remember to anonymise any sensitive data, such as your account ID.

keithclark avatar Oct 05 '15 19:10 keithclark

@francis826 do you have any more information on this issue?

keithclark avatar Oct 07 '15 19:10 keithclark

@keithclark I'm trying to think of a way to provide you with the information you requested without giving away sensitive information.

I can tell you this is happening in chrome though.

francis826 avatar Oct 07 '15 23:10 francis826

@keithclark An example from the other debugger I use:

Running command: ga("send", "event", "Event Name", "Click-Purchase", "product-name-id", {hitCallback: [function]})

And then:

Running command: ga("ec:addProduct", {id: "product-name-id", name: "product-name", price: "6.95", quantity: 1})

Here is a screenshot of the information your debugger provides for the exact same purchase, I'm assuming the "value" row should be filled with the 6.95 from above

https://dl.dropboxusercontent.com/u/108428212/Screen%20Shot%202015-10-07%20at%205.10.12%20PM.png

francis826 avatar Oct 08 '15 00:10 francis826

That's perfect. It looks like you're using the Enhanced Ecommerce features of Universal Analytics, which GADebugger doesn't yet support.

The good news is, I'm looking to add some missing features from the UA measurement protocol, so I'll make supporting this a priority for you.

keithclark avatar Oct 08 '15 06:10 keithclark

Oops! I didn't realize that wasn't a feature yet, I'm not sure this qualifies as an actual issue opposed to a feature request :)

You really don't need to do make this a priority for me, I'm definitely still going to use this tool because of how awesome it is but when you get to it I surely will appreciate it. Thanks a ton

francis826 avatar Oct 08 '15 15:10 francis826