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Published 20 hours ago • verified publisher icon keeps

Metadata update failed

Open SRAAD33 opened this issue 2 years ago • 4 comments

Description:

We are a french public archive institut and we are testing the free version of your software, to convert mdb file to siard. While adding descriptive metadata, we can't save the siard file. We have this message : DBPTK_error

Context:

  • DBPTK Desktop: Operative System name and version : DBPTK Desktop Version 2.5.10

  • DBPTK Enterprise: Browser name and version (Internet explorer, Chrome, Firefox, etc)

Steps required to reproduce the bug:

  1. We have opened an mdb file
  2. We converted into the siard file
  3. We tried to update the metadata
  4. we can't save the metadata (cf : message error)

Attach any related screenshots below.

Attach any relevant logs below.

Find DBPTK Desktop logs at Help -> Logs menu. Find DBPTK Enterprise logs with docker logs command.

SRAAD33 avatar Jul 28 '22 12:07 SRAAD33

Hi,

Could you please provide the log file? The log file is available at Help -> Logs

hmiguim avatar Jul 28 '22 13:07 hmiguim

dbvtk.log dbvtk-2022-07-26.0.log.gz

SRAAD33 avatar Jul 28 '22 13:07 SRAAD33

Hi, Did you have time to look the log? Thanks

SRAAD33 avatar Oct 13 '22 09:10 SRAAD33

its seems you are using a remote Windows share mapped as a network drive, and Java is reporting it cannot find the D:\ filesystem. Maybe is a network problem, or a Java problem dealing with network drives, so I recommend you copy the content to the local drive and try again.

luis100 avatar Oct 13 '22 14:10 luis100