Get Service Name based on another field - Mapping in CSV

Open hkhalil8385 opened this issue 4 months ago • 3 comments

Hi,

I need to update service name in incident if specific field matched condition. the mapping already available in CSV file.

Example:

Server_name , Service_Name test.domain.com , Company Domain

Aug 26 '25 09:08 hkhalil8385

You can use Keep's Alert Mapping enrichment to update the service name in incidents based on a field match from a CSV file. Define a mapping rule that matches the Server_name field in your alerts to the corresponding value in your CSV, and enrich the alert with the Service_Name from the matched row.

For exact matching (especially if your server names have special characters), make sure your CSV patterns use regex anchors, like ^test.domain.com$ for the Server_name column. This prevents partial matches and ensures the correct mapping is applied.

You can find a step-by-step guide and more details in the official documentation.

To reply, just mention @dosu.

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