keephq
[➕ Feature]: PagerDuty incidents in Keep should be mapped to Urgency not to Priority
Alerts in PagerDuty can be generated with a severity field. These severity values can be directly provided from the triggering monitoring tool, or set using Event Orchestration.
When an incident is generated from an alert, the alert’s severity field is used to determine the urgency level. The values of this field must be one of the following: critical, error, warning, or info.
See for more info https://support.pagerduty.com/main/docs/dynamic-notifications#eventalert-severity-levels
Unfortunately, it's not possible to set a priority from the monitoring tool ( Alertmanager for example ) and the severity is mapped to Urgency in PagerDuty in "ingestion time". I don't think there is an API to get the original severity from the incident/alert and map it to severity in Keep.
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