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[🔌 Provider]: JIRA and JIRA on-prem providers to support updating ticket

Open talboren opened this issue 1 year ago • 4 comments

As a user, I would like to be able to update existing JIRA tickets. For example, when the severity of alert goes up (WF example: https://github.com/keephq/keep/blob/main/examples/workflows/severity_changed.yml), I would like to raise the priority of the JIRA ticket as well.

An example can be taken from servicenow_provider.py, where if ticket_id is given to the provider, it notifies an update, instead of creating a new ticket.

What to update should be dynamic, so if priority is given it'll update priority, but if priority and description is given, it will update both.

Please note that this refers to both JIRA and JIRA on-prem providers.

talboren avatar Aug 08 '24 15:08 talboren

/bounty 35

talboren avatar Aug 08 '24 15:08 talboren

💎 $35 bounty • Keep (YC W23)

Steps to solve:

  1. Start working: Comment /attempt #1567 with your implementation plan
  2. Submit work: Create a pull request including /claim #1567 in the PR body to claim the bounty
  3. Receive payment: 100% of the bounty is received 2-5 days post-reward. Make sure you are eligible for payouts

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Attempt Started (GMT+0) Solution
🟢 @ezhil56x Aug 8, 2024, 3:23:35 PM #1588

algora-pbc[bot] avatar Aug 08 '24 15:08 algora-pbc[bot]

/attempt #1567

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ezhil56x avatar Aug 08 '24 15:08 ezhil56x

💡 @ezhil56x submitted a pull request that claims the bounty. You can visit your bounty board to reward.

algora-pbc[bot] avatar Aug 11 '24 18:08 algora-pbc[bot]

🎉🎈 @ezhil56x has been awarded $35! 🎈🎊

algora-pbc[bot] avatar Sep 02 '24 07:09 algora-pbc[bot]