Usability Survey Template

[liz-shinn]

Introduction

Overview

Thank you for taking the time to help us with our research! We appreciate you sharing your feedback. We are looking for user feedback on onboarding, staking, and the token dashboard experience so we can improve our designs.

A few tips:

• Take screenshots as you go so we can see what your screen looks like in real-time.
• Be candid in your feedback.

If you are filling out this user review yourself — this survey is not a test of you; our goal is not to test the user, but to test how our designs behave in real world scenarios and to improve the overall user experience.

If you're proctoring this user review for someone else — be sure to let the participant know that they are not the ones being tested. There are no right or wrong answers to this survey. The results of the survey will be used to improve everyone's experience of staking and the token dashboard.

Survey template created in collaboration with Discord user Dat#2689

Script (Read aloud if you're proctoring this user review for someone else)

This is a script you can read aloud to set up the start of your research session. You don’t have to read it word for word, but it’s just a template to help you get started.

Thank you for taking the time to help us with our research! We really appreciate you meeting with us to share about your experience with Keep and give us feedback on some of our tools.

Here's the game plan. Today’s conversation will take around 30 minutes. I have some general questions for you about your experience with Keep and the Keep tools, and then we’re going to walk through an exercise involving the new Keep dashboard.

Please keep in mind, this isn't a test of you, if anything we're testing the designs made by the Keep team. We're evaluating new design ideas, so if something doesn't work as you expected, that's something that we need to improve, so please let me know. Please feel free to be totally honest, I didn't design these files, so I won't be offended if there's something that you think could be improved.

Also, please know that your participation today is voluntary at any time if you would like to end the interview early just let me know and we can end our chat. In order to make the best use of our time today I will also be capturing some notes and a document in my side, so if you hear me typing while you are talking I'm not chatting or anyting I'm just taking down some notes so I can share them with the keep team.

Lastly, as we're going through the activities using the Keep dashboard today please remember to think out loud when you're looking at the new designs, I really want to understand what you're looking for or trying to do so feel free to talk through your thoughts as you go through the screens.

Do you have any questions for me before we get started?

Usability Survey

Part 1: Background

A few background questions — these are NOT REQUIRED, but are helpful for us to connect feedback to a variety of different types of audiences.

1. What is your profession?
2. When did you first get involved with crypto?
3. Do you have KEEP tokens? a. If yes, then proceed with the user survey. b. If no, they will need to have KEEP tokens to be able to use the token dashboard. Skip Part 2, Q3 & Q4 and Part 3 if the participant does not wish to get KEEP tokens.

Part 2: Onboarding

Onboarding refers to the stages you go through in the beginning, as you're initially getting involved with a project.

1. Can you describe to me what is staking with the Keep Network?
2. What information about staking on Keep, if any, did you find difficult to understand or to find answers about?
3. Are you staking with a provider? a. If yes, why did you decide to stake with a provider vs. staking for yourself? Describe how you were set up with the provider and any general feedback. b. How long have you been staking with the provider?
4. Are you staking for yourself? a. If yes, why did you decide to stake with a provider vs. staking for yourself? Describe your experience of how you learned how to set up a Keep staking node, and any other general feedback about the experience of staking for yourself. b. How long have you been staking for yourself?
5. Where did you learn the most information about staking on Keep? (Keep website, Keep staking documentation, blog post, or elsewhere).

Part 3: Staking

Please go to https://dashboard.keep.network/overview for the next part of this test. Screenshots are helpful.

1. Were you able to connect a wallet to the dashboard? Any feedback on this stage?
2. After connecting a wallet to the dashboard, please either stake some of your liquid KEEP or KEEP in a token grant (you don't actually have to fully delegate the KEEP, although that is helpful). Any feedback on this stage? Were you able to find what you were looking for?
3. If you already have staked KEEP, have you authorized the staking contracts on the Applications page? Any feedback on this stage?
4. If you already have staked KEEP, how are your Rewards and Earnings in the dashboard? Any feedback on this stage?

Part 4: General Feedback

Open ended. Screenshots are helpful.

Some prompts to get you started:

• Where did you learn the most about Keep?
• What would you rank the staking dashboard's ease of use, on a scale of 1 to 10? 1 is the easiest, and 10 is the hardest.
• What other info would be helpful to include in the dashboard? What info was missing?