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Add Tom Limoncelli diagram

Tom Limoncelli talks about this in his various system administration books. Imagine two scales running from easy to difficult and from frequent to rare.
EASY/RARE: Do it manually
EASY/FREQUENT: Automate it
DIFFICULT/FREQUENT: Acquire a tool to do it
DIFFICULT/RARE: Create tools to partially automate it, fully document the process.
If something is insanely
https://queue.acm.org/detail.cfm?id=3197520