Facilitating dispute management

[manojradhakrishnan]

Dispute occurs when a customer files a chargeback claim to the bank stating that the payment was not intended. While cardholders often have extended dispute filing periods of 60-120 days after the transaction or order delivery, merchants, on the other hand, must deal with shorter turnaround windows.

Faciitating disputes involves:

1. Notifying merchants upon disputes using webhooks
2. Ability to upload evidences against dispute using API/ dashboard
3. Ability to accept/ challenge dispute using the dashboard
4. Integration of dispute management APIs with those connectors which has exposed APIs