[Bug]: auto skip intro not working with the android app

[jaum20]

Self service debugging

• [X] Jellyfin is updated and my permissions are correct (or I did not use Docker)

Describe the bug

1. Activate auto skip intro
2. Scan lib to identify intros
3. Play some episodes on android jellyfin
4. Intros no skipped
5. Play same episode on the web player
6. It works (intro skipped)

Jellyfin install method

Linux swizzin

Container image/tag or Jellyfin version

Jellyfin 10.9.9, intro-skipper 0.2.0.15

Operating System

Debian 12

IMDb ID of that TV Series

No response

Support Bundle

* Jellyfin version: 10.9.9
* Plugin version: 0.2.0+92aa5fef8806
* Queue contents: 621 episodes, 38 seasons
* Warnings: `UnableToAddSkipButton, InvalidChromaprintFingerprint`
* FFmpeg: `okay`

FFmpeg version:

ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
built with gcc 12 (Debian 12.2.0-14)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil      58.  2.100 / 58.  2.100
libavcodec     60.  3.100 / 60.  3.100
libavformat    60.  3.100 / 60.  3.100
libavdevice    60.  1.100 / 60.  1.100
libavfilter     9.  3.100 /  9.  3.100
libswscale      7.  1.100 /  7.  1.100
libswresample   4. 10.100 /  4. 10.100
libpostproc    57.  1.100 / 57.  1.100

### Jellyfin logs

_No response_

[rlauuzo]

Try removing your Android device from the device list in the Jellyfin dashboard. After that, you'll need to log in again on your Android device.

[jaum20]

Didn’t worked

[AbandonedCart]

The Android app is allegedly just a wrapper around the web player. When you tested it on the web, do you use the browser on your phone?

According to the log you posted, it seems like there is an error that should have prevented it from working on the web.

You may want to try clearing the cache for the plugin and have it scan again. Also make sure your web server has the right permissions.

[jaum20]

The Android app is allegedly just a wrapper around the web player.

I am using the integrated player on the Android app. Can this be the problem?

When you tested it on the web, do you use the browser on your phone?

Yes

[rlauuzo]

If you start playing something on the Android app, can you control the playback (e.g., play, pause) from the dashboard on the web client?

[jaum20]

If you start playing something on the Android app, can you control the playback (e.g., play, pause) from the dashboard on the web client?

Nope. It just shows the info and message buttons. Also, I tried do change to the default player (web) and the auto skip worked.

[jumoog]

If you can't control the device (play/pause) from the server dashboard, there's not much we can do. See also #168

[CasuallyFilthy]

I had this issue and the fix was installing the latest android tv client. I had an old version due to playback issues in 0.17.x, but being on 16.11 preventing me from using auto skip. Upgrading to 0.17.4 fixed the issues with intro skipper