Devices screen stuck on Loading

[cyberbrix]

Is there an existing issue for this?

• [X] I have searched the existing open and closed issues and I checked the docs https://github.com/jokob-sk/NetAlertX/tree/main/docs

Current Behavior

When I go to the devices screen, it hangs on the loading display. I have restarted the docker container, same behavior.

Expected Behavior

Devices screen should load

Steps To Reproduce

No response

app.conf

No response

docker-compose.yml

No response

What branch are you running?

Production

app.log

nginx.txt

Debug enabled

• [X] I have read and followed the steps in the wiki link above and provided the required debug logs and the log section covers the time when the issue occurs.

[jokob-sk]

Could you please clear the cache as described here?

https://github.com/jokob-sk/NetAlertX/issues/659

if it doesn't work, please provide console log from browser.

[cyberbrix]

Uncaught TypeError: e[i] is undefined jQuery 7 getMacsOfShownDevices http://10.10.10.100:20212/devices.php#my:1474 http://10.10.10.100:20212/devices.php#my:1494 handle_locked_DB http://10.10.10.100:20212/js/common.js:495 setTimeout handler*handle_locked_DB http://10.10.10.100:20212/js/common.js:494 main http://10.10.10.100:20212/devices.php#my:896 jQuery 7 main http://10.10.10.100:20212/devices.php#my:894 http://10.10.10.100:20212/devices.php#my:877 jquery.dataTables.min.js:66:150 init common.js common.js:1338:9 undefined ui_components.js:16:11 Array(52) [ {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, … ] ui_components.js:22:11 init ui_components.js ui_components.js:286:9 migrationNeeded = false devices.php:813:9 1714479755143.4854 common.js:1211:11 Some cookies are misusing the recommended “SameSite“ attribute 3 All up-to-date! handle_version.js:19:13 Uncaught SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data numberArrayFromString http://10.10.10.100:20212/js/common.js:503 main http://10.10.10.100:20212/devices.php#my:899 jQuery 7 main http://10.10.10.100:20212/devices.php#my:894 http://10.10.10.100:20212/devices.php#my:877 common.js:503:15 numberArrayFromString http://10.10.10.100:20212/js/common.js:503 main http://10.10.10.100:20212/devices.php#my:899 jQuery 7 main http://10.10.10.100:20212/devices.php#my:894 http://10.10.10.100:20212/devices.php#my:877

​

[jokob-sk]

Did you try to refresh the cache as mentioned above? try a different browser as well - if you updated recently the browser might still cache old files

[cyberbrix]

Tried 2 other browsers, and cleared the cache

[jokob-sk]

Can you please post your app.log in debug mode?

Also please provide your docker compose.

[cyberbrix]

app.log

Docker statement: docker run -d --network=host --name=netalertx
-v /volume1/docker/netalertx/config:/app/config
-v /volume1/docker/netalertx/db:/app/db
-v /volume1/docker/netalertx/logs:/app/front/log
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_apprise/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_mqtt/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_ntfy/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_pushsafer/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_email/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/_publisher_webhook/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/csv_backup/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/ddns_update/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/dhcp_leases/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/dhcp_servers/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/internet_ip/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/internet_speedtest/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/pihole_scan/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/snmp_discovery/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/website_monitor/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/unifi_import/ignore_plugin
-v /volume1/docker/netalertx/ignore_plugin:/app/front/plugins/pholus_scan/ignore_plugin
-e TZ=America/New_York
-e PORT=20212
jokobsk/netalertx:latest

[jokob-sk]

Hi there,

thanks for the details.

I can't seem to reproduce the issue on my end. Can you provide me screenshots of:

• The issue
• The console log from browser (the copy pasted text from above isn't too readable - I don;t know whats a warning, error or log output).

Thanks in advance, j

[jokob-sk]

You can also try the dev image if the issue is solved there jokobsk/netalertx-dev:latest

[cyberbrix]

I pulled these from a clean browser session.

console-export-2024-5-1_6-37-40.txt

[jokob-sk]

Thanks for that - I'm actually working on that part of code where the error comes from. Can you try to re-download the -dev image in about 10 min from now, recreate the container, load the app and clean the cache with the 🔄 button?

[cyberbrix]

Reloaded, rebuilt. Same error. Not sure if this helps from the nginx error log. I'm gonna try to re-add the plugins.

2024/05/01 07:36:33 [error] 126#126: *1 open() "/app/front/api/app_state.json" failed (2: No such file or directory), client: 127.0.0.1, server: , request: "GET /api/app_state.json HTTP/1.1", host: "0.0.0.0:20212" 2024/05/01 07:37:29 [error] 123#123: *9 FastCGI sent in stderr: "PHP message: PHP Warning: SQLite3::query(): Unable to execute statement: database is locked in /app/front/php/server/parameters.php on line 135" while reading response header from upstream, client: 10.10.10.146, server: , request: "GET /php/server/parameters.php?action=get&expireMinutes=525600&defaultValue=[0,1,2,3,5,6,7,8,9,10,11,17]¶meter=Front_Devices_Columns_Visible&skipcache HTTP/1.1", upstream: "fastcgi://unix:/run/php/php8.2-fpm.sock:", host: "10.10.10.100:20212", referrer: "http://10.10.10.100:20212/devices.php" 2024/05/01 07:37:34 [error] 123#123: *9 FastCGI sent in stderr: "PHP message: PHP Warning: SQLite3::query(): Unable to execute statement: database is locked in /app/front/php/server/parameters.php on line 135" while reading response header from upstream, client: 10.10.10.146, server: , request: "GET /php/server/parameters.php?action=get&expireMinutes=525600&defaultValue=[0,1,2,3,5,6,7,8,9,10,11,17]¶meter=Front_Devices_Columns_Visible&skipcache HTTP/1.1", upstream: "fastcgi://unix:/run/php/php8.2-fpm.sock:", host: "10.10.10.100:20212", referrer: "http://10.10.10.100:20212/devices.php"

[jokob-sk]

yeah, at least the error is different so re-enabling plugins might help - give it a go and see if it helps.

you can also try accessing the URL http://<ip>:20212/api/app_state.json in the browser.

[cyberbrix]

{ "currentState": "Process: Wait", "lastUpdated": "2024-05-01 08:19:19-04:00", "settingsSaved": 1714564240.5436797, "settingsImported": 1714564240.5436797, "showSpinner": false, "isNewVersion": false, "isNewVersionChecked": 1714564255 }

Plugins aren't helping, maybe it's a bad device. I'm gonna try deleting them one by one. Next option is a clean start

[cyberbrix]

Purged my DB and reloaded. Something is up with the config and it just keeps reloading the plugins. I'm going to do a completely clean start and see if it replicates.

[jokob-sk]

I think there is a startup bug in the -dev image - can you try in about 5 min with the newest image?

If it still doesn't work, please try to check the restart container log in e.g. portainer or disable auto-restart to capture the error message/exception

[cyberbrix]

I sadly wiped it.  But that startup bug does explain what I was seeing when I tried before. I'll recreate everything and give it another shot. Nothing has really changed much in my set up. On May 1, 2024, at 5:27 PM, jokob-sk @.***> wrote: I think there is a startup bug in the -dev image - can you try in about 5 min with the newest image? If it still doesn't work, please try to check the restart container log in e.g. portainer or disable auto-restart to capture the error message/exception

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: @.***>

[jokob-sk]

OKay, let me know - hope we get it to work eventually.

[BigTrikerTom]

For me, the problem occurs reproducibly when i set icons via multi-edit. If i afterwards delete the icons via Multi-Edit, so i can also load the device page again after deleting the cache.

(Version: 19:33:32 - Dev)

[jokob-sk]

Thanks for the report @BigTrikerTom .I think that's a different issue (I didn't urlencode the values passed to the backend and icons may contain special characters, such as +), but it should be fixed in the next build.

If you can, please have a look at the netalertx-dev docker image, in about 15 minutes (or after the last action finishes) from now.

Make sure you refresh your browser cache - and click the 🔄 refresh button in the top right corner.

It would be great if you could test this (backup everything first or use a new container) on your end by switching to the above image and letting me know if the issue was resolved.

Thanks in advance, j

[BigTrikerTom]

Many many thanks. The error with the icons is remedied by the new Docker Image.

Best regards from Germany ...

Tom

[jokob-sk]

Glad to hear that > closing as resolved for now

[Pietro395]

@jokob-sk I'm still having this issue con version 24.7.18 and Firefox

[jokob-sk]

Hi,

Did you try the following advice?

Make sure you refresh your browser cache - and click the 🔄 refresh button in the top right corner.

[Pietro395]

Hi,

Did you try the following advice?

Make sure you refresh your browser cache - and click the 🔄 refresh button in the top right corner.

Ok thanks, clearing the site cache works