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Published 20 hours ago • verified publisher icon joeyballentine

critical error - failed to fetch with ChaiNNER 0.11.1 on Mac OS 10.14.6 Mojave

Open pedrometer opened this issue 3 years ago • 8 comments
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"chaiNNer - has encountered a critical error - failed to fetch" error message.

I clicked "allow" network collection. After downloading app components and loading dependencies etc A screen opened with an error message. Screenshot 2022-08-18 at 16 32 41

pedrometer avatar Aug 18 '22 15:08 pedrometer

Hi. We are currently getting a lot of reports from Mac users about issues. We are trying to figure out what exactly is going wrong. If you could please follow the advice listed here about sharing your logs, it would be greatly appreciated: https://github.com/joeyballentine/chaiNNer/issues/747#issuecomment-1219389230

joeyballentine avatar Aug 18 '22 16:08 joeyballentine

hi Joey. I didnt see any advice about logs - can you please point me to it? I just joined github to post the issue so its all new to me . thanks, P

pedrometer avatar Aug 18 '22 16:08 pedrometer

Joey meant this part:

In chainner's menu, click Help > Open logs folder, create a zip with main.log and renderer.log, and attach the zip file to a comment.

Privacy information: These log files contain file paths of chainner's files. The file paths may contain the name of your account (e.g. Users/michael/...). If your account is your real name, and you are not comfortable sharing, then do not upload your logs.

RunDevelopment avatar Aug 18 '22 17:08 RunDevelopment

Thanks RD. Can you please let me know where you copied and pasted that text from? I haven’t seen any of that guidance. Is it under a menu here on GitHub?

pedrometer avatar Aug 18 '22 18:08 pedrometer

No, it's in the issue comment Joey linked.

I haven’t seen any of that guidance.

What do you mean by "guidance"? Do you mean our README project page? I'm asking because if we know where people look for stuff like this, we might as well put it there.

RunDevelopment avatar Aug 18 '22 18:08 RunDevelopment

Thanks RD. Can you please let me know where you copied and pasted that text from? I haven’t seen any of that guidance. Is it under a menu here on GitHub?

I linked the comment at the end of mine

joeyballentine avatar Aug 18 '22 20:08 joeyballentine

@predmunds, could you please try the latest release and see if it resolves your issues?

joeyballentine avatar Aug 19 '22 16:08 joeyballentine

Hi, this issue could very well be you are using too old of a macos version. If you can update to at least 10.15, this issue might get resolved by itself.

joeyballentine avatar Aug 22 '22 13:08 joeyballentine

Update on this issue btw: We can't support macos versions lower than 10.15 at the moment due to a critical dependency we need (opencv-python) not supporting < 10.15 yet. Their next update should support it (I worked out the problem with them), but they are taking a long time to release an update. So, eventually older macos versions might work, but at this time we do not officially support them. I am going to close this issue as it is something that is currently out of my control. Just stay tuned for an update that mentions theoretical older macos support, and I will also try to find all the old issues and make comments about it when it happens.

joeyballentine avatar Oct 20 '22 22:10 joeyballentine

Recently, opencv updated with <10.15 support, and we updated chaiNNer with it. If you're still willing, could you give it a try?

joeyballentine avatar Feb 07 '23 18:02 joeyballentine

According to users who have tested it, macos < 10.15 still doesn't work. I will just officially say that it will never be supported.

joeyballentine avatar Mar 09 '23 19:03 joeyballentine