autorization issue

[IraSfx]

Preflight Checklist

• [ ] I agree to follow the Code of Conduct that this project adheres to.
• [ ] I have searched the issue tracker for a feature request that matches the one I want to file, without success.

Describe the bug

I have the google doc add-on and I'm trying to add an existing diagram, I do have the option to create a new one and to update an existing one but not insert.

This is the error message that I have received

Error: ScriptError: Authorization is required to perform that action.

I have tried to uninstall and install again the add-on add the diagram from the web app to the doc.

Screenshots attached draw.io version (In the Help->About menu of the draw.io editor):

• 13.0.1

Desktop (please complete the following information):

• OS: [e.g. iOS]

[davidjgraph]

Try with those browser extensions switched off.

[dcsmconsultancy]

It seems many users are having the exact same issue and is resolved by using a different browser or new ingognito window for cases where you have multiple google accounts and you are not using the default account.

Is there a way for the script to look up the account from the active tab? This would solve the issues. Otherwise we have to then either open a private window or save an image and insert that.

[theprojectsomething]

Can confirm this error with two google accounts, specifically where the default account does not have the add-on installed. This error shows when attempting to insert a diagram into a doc created by the secondary account.

On installing for both accounts, only the default drive is accessible via the add-on menu (regardless of the active account).

[calebeno]

Wanted to follow up on this. I am also having this issue and would love to see it fixed. What needs to be done to make progress?

[gezamolnar]

Hi, It is still an issue. Annoying one.

The tool is good - I hope it's going to be fixed very soon, after a year.

Cheers, Géza

[migscabral]

I'm also experiencing the same issue when I have multiple Google Accounts logged in, and not using the main account.

[celiasmith]

This remains a critical issue for me still.

[KaleabTessera]

Still an important issue.

[mamacdon]

Not completed? I still see this bug in v3.7 of the extension

[mehrbat]

I have multiple Google accounts, and the default one (what does that mean though?) does not have it installed. I have this issue happening to the docs created with my new G-Suite account.

[m-mohamedin]

Unfortunately, we are limited by Google APIs and so far we cannot fix this from our side

[jamesharr]

Confirming that this still seems to be an issue.

The steps to reproduce are pretty straight forward:

• In an incognito tab
• Login to Google Account 1 (one where you do NOT intend to use draw.io)
• Login to Google Account 2 (one where you DO intend to use draw.io)
• Create a new Google Doc in Google Account 2
• Attempt to insert diagram

The work-around is also straight forward, although inconvenient:

• Use a separate browser instance, an incognito/private tab (most browsers), or a Container Tab (Firefox)
• Login to the google account you want to use (and only this account)
• Continue using the draw.io for google docs to insert the diagram

Note that based on my experience, the work-around is only required to insert diagrams. It is not required to view, edit, or update diagrams. Please correct me if I am wrong.

[jamesharr]

If the software team is unable to fix the issue due to an upstream issue, then it might be worth providing the user some hints/feedback as to a work-around (either a link to an FAQ, or some embedded help)