[Issue]: 404 when clicking video playback

[wangweiweiwei]

Please describe your bug

I have newly installed version 10.9.2. My Jellyfin is installed on a server on the intranet. The IP is 192.168.1.28. When I access directly using 192.168.1.28, everything works fine. But when I use the router to do port forwarding for access, this problem occurs. xxx.com:5896(Public Ip)->my router(192.168.1.1)->port forwarding->192.168.1.28:5896 Occurs when a video is clicked to play Chrome console info： requestURL：http://xxx.com:5896/Users/c2a7b70039004695ad6f49d844506e6d/Items/f1d467fb393671814513d6162625415e respnse:{ "type": "https://tools.ietf.org/html/rfc9110#section-15.5.5", "title": "Not Found", "status": 404, "traceId": "00-03d9842b0dc872f2cef33403c87d309d-8771edb437131277-00" }

My router has a public IP and I want to access Jellyfin on the public network through this method, so I encountered this situation. I guess the compatibility of Jellyfin is not good enough. Jellyfin also did not print the relevant error log. I'm confused!

Reproduction Steps

xxx.com:5896(Public Ip)->my router(192.168.1.1)->port forwarding->192.168.1.28:5896

Jellyfin Version

10.9.0

if other:

10.9.2

Environment

- OS:My Systems is Windows11，Jellyfin is Docker
- Linux Kernel:not involving
- Virtualization:
- Clients:
- Browser: 125.0.6422.78
- FFmpeg Version:
- Playback Method:
- Hardware Acceleration:
- GPU Model:
- Plugins:
- Reverse Proxy:
- Base URL:
- Networking:

<NetworkConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <BaseUrl />
  <EnableHttps>false</EnableHttps>
  <RequireHttps>false</RequireHttps>
  <InternalHttpPort>5896</InternalHttpPort>
  <InternalHttpsPort>8920</InternalHttpsPort>
  <PublicHttpPort>8096</PublicHttpPort>
  <PublicHttpsPort>8920</PublicHttpsPort>
  <AutoDiscovery>true</AutoDiscovery>
  <EnableUPnP>false</EnableUPnP>
  <EnableIPv4>true</EnableIPv4>
  <EnableIPv6>false</EnableIPv6>
  <EnableRemoteAccess>true</EnableRemoteAccess>
  <LocalNetworkSubnets />
  <LocalNetworkAddresses />
  <KnownProxies>
    <string>xxx.com</string>
  </KnownProxies>
  <IgnoreVirtualInterfaces>true</IgnoreVirtualInterfaces>
  <VirtualInterfaceNames>
    <string>veth</string>
  </VirtualInterfaceNames>
  <EnablePublishedServerUriByRequest>false</EnablePublishedServerUriByRequest>
  <PublishedServerUriBySubnet />
  <RemoteIPFilter />
  <IsRemoteIPFilterBlacklist>false</IsRemoteIPFilterBlacklist>

• Storage:

### Jellyfin logs

```shell
[05:17:39] [INF] [65] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 192.168.1.1 request

FFmpeg logs

No response

Please attach any browser or client logs here

Requesting http://xxx.com:5896/Users/c2a7b70039004695ad6f49d844506e6d/Items/f1d467fb393671814513d6162625415e node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2

   GET http://xxx.com:5896/Users/c2a7b70039004695ad6f49d844506e6d/Items/f1d467fb393671814513d6162625415e 404 (Not Found)

（匿名） @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 w @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 k @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 value @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 value @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 value @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 value @ node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 $ @ main.jellyfin.bundle.js?c63110386127b8fcd20f:2 r.play @ main.jellyfin.bundle.js?c63110386127b8fcd20f:2 S @ 39435.69c90e515266013a522e.chunk.js:1 T @ 39435.69c90e515266013a522e.chunk.js:1 v @ list.e4f5ea56426052f807e6.chunk.js:2 node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 Request failed to http://xxx.com:5896/Users/c2a7b70039004695ad6f49d844506e6d/Items/f1d467fb393671814513d6162625415e [object Response] node_modules.jellyfin-apiclient.bundle.js?c63110386127b8fcd20f:2 Reporting request failure web/#/list.html?pare…2b6afff865d678a43:1 Uncaught (in promise)

Please attach any screenshots here

Code of Conduct

• [X] I agree to follow this project's Code of Conduct

[jellyfin-bot]

Hi, it seems like your issue report has the following item(s) that need to be addressed:

• You have not filled in the environment completely.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

[kinkykusco]

hey @wangweiweiwei - I have a user who has this exact issue. Were you able to figure out a solution?

[wangweiweiwei]

hey @wangweiweiwei - I have a user who has this exact issue. Were you able to figure out a solution? No solution, looks like the app is rather rubbish, bad compatibility and support, I've given up using it.