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Published 20 hours ago • verified publisher icon jellyfin

[Issue]: WebUI does not load

Open tarumes opened this issue 9 months ago • 7 comments

Please describe your bug

as i updated from 10.8.13 to 10.9.0 the WebUI does nothing

since i dont get browser log i dont know if its related to https://github.com/jellyfin/jellyfin/issues/11597

Reproduction Steps

as i updated from 10.8.13 to 10.9.1

Jellyfin Version

10.9.0

Environment

- OS:
Distributor ID:	Debian
Description:	Debian GNU/Linux 12 (bookworm)
Release:	12
Codename:	bookworm

Jellyfin logs

[2024-05-13 12:39:10.146 +02:00] [INF] Jellyfin version: "10.9.0"
[2024-05-13 12:39:10.184 +02:00] [INF] Environment Variables: ["[JELLYFIN_ADDITIONAL_OPTS, ]", "[JELLYFIN_CONFIG_DIR, /etc/jellyfin]", "[JELLYFIN_USER, jellyfin]", "[JELLYFIN_DATA_DIR, /var/lib/jellyfin]", "[JELLYFIN_ARGS, $JELLYFIN_WEB_OPT $JELLYFIN_FFMPEG_OPT $JELLYFIN_SERVICE_OPT $JELLYFIN_NOWEBAPP_OPT $JELLFIN_ADDITIONAL_OPTS --datadir $JELLYFIN_DATA_DIR --configdir $JELLYFIN_CONFIG_DIR --logdir $JELLYFIN_LOG_DIR --cachedir $JELLYFIN_CACHE_DIR]", "[JELLYFIN_WEB_OPT, --webdir=/usr/share/jellyfin/web]", "[JELLYFIN_CACHE_DIR, /var/cache/jellyfin]", "[JELLYFIN_FFMPEG_OPT, --ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg]", "[JELLYFIN_LOG_DIR, /var/log/jellyfin]"]
[2024-05-13 12:39:10.185 +02:00] [INF] Arguments: ["/usr/lib/jellyfin/bin/jellyfin.dll", "--webdir=/usr/share/jellyfin/web", "--ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg"]
[2024-05-13 12:39:10.185 +02:00] [INF] Operating system: "Debian GNU/Linux 12 (bookworm)"
[2024-05-13 12:39:10.185 +02:00] [INF] Architecture: X64
[2024-05-13 12:39:10.186 +02:00] [INF] 64-Bit Process: True
[2024-05-13 12:39:10.186 +02:00] [INF] User Interactive: True
[2024-05-13 12:39:10.186 +02:00] [INF] Processor count: 8
[2024-05-13 12:39:10.186 +02:00] [INF] Program data path: "/var/lib/jellyfin"
[2024-05-13 12:39:10.186 +02:00] [INF] Log directory path: "/var/log/jellyfin"
[2024-05-13 12:39:10.186 +02:00] [INF] Config directory path: "/etc/jellyfin"
[2024-05-13 12:39:10.186 +02:00] [INF] Cache path: "/var/cache/jellyfin"
[2024-05-13 12:39:10.186 +02:00] [INF] Web resources path: "/usr/share/jellyfin/web"
[2024-05-13 12:39:10.187 +02:00] [INF] Application directory: "/usr/lib/jellyfin/bin/"
[2024-05-13 12:39:10.285 +02:00] [INF] Setting cache path: "/var/cache/jellyfin"
[2024-05-13 12:39:10.339 +02:00] [INF] Loading assemblies
[2024-05-13 12:39:10.359 +02:00] [INF] Loaded assembly "Jellyfin.Plugin.PlaybackReporting, Version=14.0.0.0, Culture=neutral, PublicKeyToken=null" from "/var/lib/jellyfin/plugins/Playback Reporting_14.0.0.0/Jellyfin.Plugin.PlaybackReporting.dll"
[2024-05-13 12:39:10.360 +02:00] [INF] Loaded assembly "SQLitePCL.pretty, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null" from "/var/lib/jellyfin/plugins/Playback Reporting_14.0.0.0/SQLitePCL.pretty.dll"
[2024-05-13 12:39:10.367 +02:00] [INF] Loaded assembly "Jellyfin.Plugin.Reports, Version=17.0.0.0, Culture=neutral, PublicKeyToken=null" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/Jellyfin.Plugin.Reports.dll"
[2024-05-13 12:39:10.368 +02:00] [INF] Loaded assembly "System.IO.Packaging, Version=4.0.5.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/System.IO.Packaging.dll"
[2024-05-13 12:39:10.384 +02:00] [INF] Loaded assembly "ClosedXML, Version=0.97.0.0, Culture=neutral, PublicKeyToken=fd1eb21b62ae805b" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/ClosedXML.dll"
[2024-05-13 12:39:10.384 +02:00] [INF] Loaded assembly "ExcelNumberFormat, Version=1.1.0.0, Culture=neutral, PublicKeyToken=23c6f5d73be07eca" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/ExcelNumberFormat.dll"
[2024-05-13 12:39:10.389 +02:00] [INF] Loaded assembly "SixLabors.Fonts, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d998eea7b14cab13" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/SixLabors.Fonts.dll"
[2024-05-13 12:39:10.472 +02:00] [INF] Loaded assembly "DocumentFormat.OpenXml, Version=2.16.0.0, Culture=neutral, PublicKeyToken=8fb06cb64d019a17" from "/var/lib/jellyfin/plugins/Reports_17.0.0.0/DocumentFormat.OpenXml.dll"
[2024-05-13 12:39:10.474 +02:00] [INF] Loaded assembly "Jellyfin.Plugin.SessionCleaner, Version=3.0.0.0, Culture=neutral, PublicKeyToken=null" from "/var/lib/jellyfin/plugins/Session Cleaner_3.0.0.0/Jellyfin.Plugin.SessionCleaner.dll"
[2024-05-13 12:39:10.532 +02:00] [INF] Defined LAN addresses: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
[2024-05-13 12:39:10.533 +02:00] [INF] Defined LAN exclusions: []
[2024-05-13 12:39:10.533 +02:00] [INF] Using LAN addresses: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
[2024-05-13 12:39:10.534 +02:00] [INF] Using bind addresses: ["127.0.0.1"]
[2024-05-13 12:39:10.534 +02:00] [INF] Remote IP filter is "Allowlist"
[2024-05-13 12:39:10.534 +02:00] [INF] Filter list: []
[2024-05-13 12:39:12.975 +02:00] [INF] Loaded plugin: "Playback Reporting" "14.0.0.0"
[2024-05-13 12:39:12.976 +02:00] [INF] Loaded plugin: "Reports" "17.0.0.0"
[2024-05-13 12:39:12.977 +02:00] [INF] Loaded plugin: "Session Cleaner" "3.0.0.0"
[2024-05-13 12:39:12.978 +02:00] [INF] Loaded plugin: "TMDb" "10.9.0.0"
[2024-05-13 12:39:12.978 +02:00] [INF] Loaded plugin: "Studio Images" "10.9.0.0"
[2024-05-13 12:39:12.978 +02:00] [INF] Loaded plugin: "OMDb" "10.9.0.0"
[2024-05-13 12:39:12.994 +02:00] [INF] Loaded plugin: "MusicBrainz" "10.9.0.0"
[2024-05-13 12:39:12.995 +02:00] [INF] Loaded plugin: "AudioDB" "10.9.0.0"
[2024-05-13 12:39:13.049 +02:00] [INF] Kestrel is listening on "127.0.0.1"
[2024-05-13 12:39:13.061 +02:00] [INF] EventMonitorEntryPoint Running
[2024-05-13 12:39:13.068 +02:00] [INF] Sqlite version: 3.41.2
[2024-05-13 12:39:13.069 +02:00] [INF] Sqlite compiler options: ATOMIC_INTRINSICS=1,COMPILER=gcc-9.4.0,DEFAULT_AUTOVACUUM,DEFAULT_CACHE_SIZE=-2000,DEFAULT_FILE_FORMAT=4,DEFAULT_FOREIGN_KEYS,DEFAULT_JOURNAL_SIZE_LIMIT=-1,DEFAULT_MMAP_SIZE=0,DEFAULT_PAGE_SIZE=4096,DEFAULT_PCACHE_INITSZ=20,DEFAULT_RECURSIVE_TRIGGERS,DEFAULT_SECTOR_SIZE=4096,DEFAULT_SYNCHRONOUS=2,DEFAULT_WAL_AUTOCHECKPOINT=1000,DEFAULT_WAL_SYNCHRONOUS=2,DEFAULT_WORKER_THREADS=0,ENABLE_COLUMN_METADATA,ENABLE_FTS3,ENABLE_FTS3_PARENTHESIS,ENABLE_FTS4,ENABLE_FTS5,ENABLE_MATH_FUNCTIONS,ENABLE_RTREE,ENABLE_SNAPSHOT,MALLOC_SOFT_LIMIT=1024,MAX_ATTACHED=10,MAX_COLUMN=2000,MAX_COMPOUND_SELECT=500,MAX_DEFAULT_PAGE_SIZE=8192,MAX_EXPR_DEPTH=1000,MAX_FUNCTION_ARG=127,MAX_LENGTH=1000000000,MAX_LIKE_PATTERN_LENGTH=50000,MAX_MMAP_SIZE=0x7fff0000,MAX_PAGE_COUNT=1073741823,MAX_PAGE_SIZE=65536,MAX_SQL_LENGTH=1000000000,MAX_TRIGGER_DEPTH=1000,MAX_VARIABLE_NUMBER=32766,MAX_VDBE_OP=250000000,MAX_WORKER_THREADS=8,MUTEX_PTHREADS,SYSTEM_MALLOC,TEMP_STORE=1,THREADSAFE=1
[2024-05-13 12:39:13.079 +02:00] [INF] Default journal_mode for "/var/lib/jellyfin/data/playback_reporting.db" is "delete"
[2024-05-13 12:39:13.079 +02:00] [INF] Initialize PlaybackActivity Repository
[2024-05-13 12:39:13.082 +02:00] [INF] PlaybackActivity table schema OK
[2024-05-13 12:39:13.082 +02:00] [INF] Expected : "datecreated:datetime|userid:text|itemid:text|itemtype:text|itemname:text|playbackmethod:text|clientname:text|devicename:text|playduration:int"
[2024-05-13 12:39:13.082 +02:00] [INF] Received : "datecreated:datetime|userid:text|itemid:text|itemtype:text|itemname:text|playbackmethod:text|clientname:text|devicename:text|playduration:int"
[2024-05-13 12:39:13.623 +02:00] [WRN] The WebRootPath was not found: "/var/lib/jellyfin/wwwroot". Static files may be unavailable.
[2024-05-13 12:39:13.653 +02:00] [INF] Running startup tasks
[2024-05-13 12:39:13.654 +02:00] [INF] Watching directory "/srv/dev-disk-by-uuid-ede863bd-3f69-4f6f-b891-56154d233867/Media/Pictures"
[2024-05-13 12:39:13.655 +02:00] [INF] Watching directory "/srv/dev-disk-by-uuid-ede863bd-3f69-4f6f-b891-56154d233867/Media/Movies"
[2024-05-13 12:39:13.655 +02:00] [INF] TaskCleanDb Loaded
[2024-05-13 12:39:13.656 +02:00] [INF] TaskRunBackup Loaded
[2024-05-13 12:39:13.668 +02:00] [INF] Watching directory "/srv/dev-disk-by-uuid-ede863bd-3f69-4f6f-b891-56154d233867/Media/Music"
[2024-05-13 12:39:13.669 +02:00] [INF] Daily trigger for "Playback Reporting Trim Db" set to fire at 2024-05-14 00:00:00.000 +02:00, which is 11:20:46.3307796 from now.
[2024-05-13 12:39:13.675 +02:00] [INF] Daily trigger for "Trickplay-Bilder generieren" set to fire at 2024-05-14 03:00:00.000 +02:00, which is 14:20:46.3241373 from now.
[2024-05-13 12:39:13.678 +02:00] [INF] Daily trigger for "Extrahiere Kapitel-Bilder" set to fire at 2024-05-14 02:00:00.000 +02:00, which is 13:20:46.3217852 from now.
[2024-05-13 12:39:13.684 +02:00] [INF] Watching directory "/srv/dev-disk-by-uuid-ede863bd-3f69-4f6f-b891-56154d233867/Media/Series/Anime/Series_SD"
[2024-05-13 12:39:13.685 +02:00] [INF] Daily trigger for "Datenbank optimieren" set to fire at 2024-05-14 04:00:00.000 +02:00, which is 15:20:46.3143726 from now.
[2024-05-13 12:39:13.707 +02:00] [INF] Found ffmpeg version "6.0.1"
[2024-05-13 12:39:13.755 +02:00] [INF] Available "decoders": ["libdav1d", "av1", "av1_cuvid", "av1_qsv", "h264", "h264_qsv", "h264_cuvid", "hevc", "hevc_qsv", "hevc_cuvid", "mpeg2video", "mpeg2_qsv", "mpeg2_cuvid", "mpeg4", "mpeg4_cuvid", "msmpeg4", "vc1_qsv", "vc1_cuvid", "vp8", "libvpx", "vp8_cuvid", "vp8_qsv", "vp9", "libvpx-vp9", "vp9_cuvid", "vp9_qsv", "aac", "ac3", "dca", "flac", "mp3", "truehd"]
[2024-05-13 12:39:13.772 +02:00] [INF] Available "encoders": ["libsvtav1", "av1_nvenc", "av1_qsv", "av1_amf", "av1_vaapi", "libx264", "h264_amf", "h264_nvenc", "h264_qsv", "h264_v4l2m2m", "h264_vaapi", "libx265", "hevc_amf", "hevc_nvenc", "hevc_qsv", "hevc_vaapi", "mjpeg_qsv", "mjpeg_vaapi", "mpeg4", "msmpeg4", "libvpx", "libvpx-vp9", "aac", "libfdk_aac", "ac3", "alac", "dca", "flac", "libmp3lame", "libopus", "truehd", "libvorbis", "srt"]
[2024-05-13 12:39:13.790 +02:00] [INF] Available filters: ["deinterlace_qsv", "deinterlace_vaapi", "hwupload_cuda", "hwupload_vaapi", "libplacebo", "overlay_opencl", "overlay_qsv", "overlay_vaapi", "overlay_vulkan", "overlay_cuda", "procamp_vaapi", "scale_cuda", "scale_opencl", "scale_qsv", "scale_vaapi", "scale_vulkan", "tonemap_cuda", "tonemap_opencl", "tonemap_vaapi", "vpp_qsv", "yadif_cuda", "zscale", "alphasrc"]
[2024-05-13 12:39:13.889 +02:00] [INF] Available hwaccel types: ["cuda", "vaapi", "qsv", "drm", "opencl", "vulkan"]
[2024-05-13 12:39:14.039 +02:00] [INF] FFmpeg: "/usr/lib/jellyfin-ffmpeg/ffmpeg"
[2024-05-13 12:39:14.039 +02:00] [INF] ServerId: "f2fa869ae6be4a56826024bde984256d"
[2024-05-13 12:39:14.039 +02:00] [INF] Core startup complete
[2024-05-13 12:39:14.039 +02:00] [INF] Startup complete 0:00:03.9998285
[2024-05-13 12:39:16.693 +02:00] [INF] "Sammlungen und Playlisten aufräumen" Completed after 0 minute(s) and 0 seconds
[2024-05-13 12:39:17.858 +02:00] [INF] "Aktualisiere Plugins" Completed after 0 minute(s) and 1 seconds

FFmpeg logs

-

Please attach any browser or client logs here

no logs in browser

Please attach any screenshots here

Screenshot_20240513_124534

Code of Conduct

  • [X] I agree to follow this project's Code of Conduct

tarumes avatar May 13 '24 10:05 tarumes

Hi, it seems like your issue report has the following item(s) that need to be addressed:

  • You have not filled in the environment completely.
  • You have not provided the ffmpeg log unaltered from the server. Please provide a valid ffmpeg log.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

jellyfin-bot avatar May 13 '24 10:05 jellyfin-bot

duplicate https://github.com/jellyfin/jellyfin/issues/11597 after some tests something is aggressively saved in the browser cache

edit 2:

  • optional if you have setup serverside cache (nginx, ...) you have to clear both client cache and server cache

tarumes avatar May 13 '24 11:05 tarumes

Same happens to me. Ocurrs in both jellyfin-web and jellyfin-media-payer.

Also happens in both scenarions - with or without reverse proxy.

To reproduce:

  1. Go to "Sign Out" from the jellyfin web.
  2. When you are in the login screen you can refresh or go back to the original address like https://jellyfin.yourdomain.com.
  3. Jellyfin login screen never shows.

When this happens i see in jellyfin log:

[2024-05-13 16:32:36.374 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.384 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.414 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.415 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.417 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.419 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 16:32:36.422 +00:00] [ERR] Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 16:32:36.425 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.426 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.427 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 16:32:36.509 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.510 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.534 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.534 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.537 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.538 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.538 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 16:32:36.538 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 16:32:36.574 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:36.576 +00:00] [ERR] Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 16:32:37.925 +00:00] [INF] "Clean up collections and playlists" Completed after 0 minute(s) and 0 seconds
[2024-05-13 16:32:39.252 +00:00] [INF] "Update Plugins" Completed after 0 minute(s) and 1 seconds
[2024-05-13 16:32:43.120 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:43.120 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:43.120 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 16:32:43.126 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:43.128 +00:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 16:32:43.128 +00:00] [INF] AuthenticationScheme: "CustomAuthentication" was challenged.

In the chromium log we have:

image

Easiest workaround is to delete site data in the browser. To get out of this in jellyfin media player you need to stop jellyfin as a service in order to get to add/delete server screen.

mirolm avatar May 13 '24 16:05 mirolm

Having that issue too.

Accessing the web interface from localhost or using the server's IP works every time. Seems to fail only when using the domain name.

Private/Incognito browsing session doesn't help.

I've had no issue with 10.8.13 for months.

Ozwel avatar May 13 '24 17:05 Ozwel

Clearing cache doesn't help.

will-molloy avatar May 20 '24 04:05 will-molloy

Clearing cache doesn't help.

Isn’t it resolved with 10.9.2?

Ozwel avatar May 20 '24 08:05 Ozwel

Clearing cache doesn't help.

might be good to have some more data @will-molloy

clientside:

  • what browser?
  • did you tried to delete all of the website data not just cache?

serverside:

  • does the server run behind a reverse proxy?
  • does the server cache requests?

tarumes avatar May 20 '24 14:05 tarumes

Ran into this myself, here's a workaround:

  1. Launch jellyfin at <ip>:<port>/web/index.html
  2. Open browser devtools, go to Network tab
  3. Disable cache
  4. Clear all cookies and site data
  5. Go to <ip>:<port> image image

At that point you should be prompted to log back in. Something is going on with the authentication, not sure what. Note: Some of those steps may be unnecessary but that's what I did to get back into my library.

XeClutch avatar May 26 '24 23:05 XeClutch

Even using the above workaround doesn't work for me. I've noticed that the issue only occurs if I'm disconnected from the internet. I'm running jellyfin locally on my laptop using the jellyfin and jellyfin-web packages from Alpine Linux. It shouldn't be making requests to the internet presumably but it seems to hang as if it is waiting for a connection. Checking the browser network logs when it is connected to the internet doesn't show any reqeusts to addresses other than localhost

hughwilliams94 avatar Jun 15 '24 06:06 hughwilliams94

@hughwilliams94 your issue is https://github.com/jellyfin/jellyfin-web/issues/5993

felix920506 avatar Aug 29 '24 19:08 felix920506

Should be fixed by clearing browser cache

felix920506 avatar Aug 29 '24 19:08 felix920506