Video Pauses after a few seconds but audio keeps playing 0.15.2 still an issue

[DwayneGoddem]

Describe the bug

When using the default video players on some videos the picture will freeze and the sounds will keep going. This is on a Firestick 4K latest client and Jellyfin Server.

Then using a 3rd party player (Kodi or VLC) I have the same error. Until I DISABLE Hardware Acceleration. The firestick seams to have an issue with this. I confirmed the same issue using Kodi and VLC using SMB shares has the same issues until the hardware acceleration is disabled.

Can we have an option to disable the acceleration with libvlc etc as this might fix the playback issues on the Firesticks.

Yes I have also tested with with remote clients also on Firesticks.

This is still an issue with 0.15.2.

We need a way to disable hardware acceleration on the firestick.

Logs

No response

FFmpeg logs

No response

Media info of the file

Ghostbusters 720P from YTS will do this every time just after the intro

Application version

0.15.2

Device information

Amazon Firestick 4k

Android version

Firestick Android

Jellyfin server version

10.8.7+

[AnharMiah]

I have the exact same issue! FireStick 4K on some videos will freeze, but audio continues :(

[DwayneGoddem]

This is still an issue with 0.15.3 client.

I have not found a way to even force disable hardware acceleration as a system wide or if there is any way to access the Libvlc template file to add the commands to disable hardware acceleration

libvlc_media_add_option(m, ":avcodec-hw=none");

[ghost]

I have this issue too on some mkv videos on the firestick 4kmax. It seems to only happens on some files as I managed to watch 200 episodes before I ever had this issue.

[deepdivered]

similar issue but disabling hardware acceleration did not fix mit but changing to 1mbs does

[diegohvanni]

I had the same issue here and the turnaround I found as per your comments was:

1. Install VLC and set hardware acceleration disabled on it;
2. Configure the Jellyfin app to always play content using an external app,

Problem solved for now.

[jellyfin-bot]

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[DwayneGoddem]

This is still an ongoing issue.

With the latest client version

[ninthbit]

Running server 10.9.4 with FireStick 4k Max using Jellyfin 0.16.11. I've got the same issue. However, I'm testing with my copy of The Mummy. My 4k Max freezes at 8:15 consistently. My non-Max 4k Firesticks don't freeze. All of them are using Exoplayer.

[DwayneGoddem]

Running server 10.9.4 with FireStick 4k Max using Jellyfin 0.16.11. I've got the same issue. However, I'm testing with my copy of The Mummy. My 4k Max freezes at 8:15 consistently. My non-Max 4k Firesticks don't freeze. All of them are using Exoplayer.

That is right it's only a 4k MAX thing. They never fixed the hardware acceleration issue.