Getting Error “-1,001 Network timed out”

[iamronr]

trafficstars

Describe the bug

I successfully log into the JellyFin server. When it goes to fetch the content I get the above mentioned error code.

Tested on JellyFin mobile app and it works perfectly fine. Everything loads. But SwiftFin isn’t.

Here’s the same content in the JellyFin app

Application version

1.0.1 (70)

Where did you install the app from?

App Store

Device information

iPhone 13 Pro and Apple TV

OS version

iOS & tvOS Beta 2

Jellyfin server version

10.8.10

[LePips]

Are you connected with the right protocol, http/https?

[Snuggle]

Same issue just started happening to me! I connect exclusively HTTPS. I sign in, can see the users available screen, log in successfully and then no content gets loaded with -1,001 Network timed out error.

I only recently updated Jellyfin and it seems to have been broken since around that same time. I use the TrueCharts plugin for Jellyfin on TrueNAS. Connects without issues on mobile via the Jellyfin iOS app.

Using Apple TV 4K Gen 1 model A1842 (32 GB) with tvOS 16.5 (20L563) Jellyfin Version: 10.8.10 Swiftfin Version: 1.0.1 (70)

[danthi123]

Can confirm, same issue here with the Swiftfin app on both iPhone (13 Pro) and Apple TV (4K 1st Gen) Happy to provide whatever info I can.

Edit: can’t believe I forgot “turn it off and on again”. That said, installed a couple plugins and set expected values in the network settings, restarted Jellyfin, and it worked fine. I also manually forwarded the web UI port in my router.

[LePips]

I forgot to grab this in #1045 as there has been better error handling and surfacing.