jasp-stats
JASP crashed
System Info
- JASP version: 0.95.4
- OS name and version: Windows 11 Version 25H2
- Commit used: https://github.com/jasp-stats/jasp-desktop/commit/65193e92adb17cf4054700175c9acffa82b36b37
JASP Module
ANOVA
Is there a specific analysis that caused the crash?
1x3 classic anova
Log files
No log files are available. To get more information, please turn logging on. For this: open the file menu (the blue hamburger button left top), navigate to Advanced Preferences and check the 'Log to file' checkbox. Debug information: Engine # 1 process crashed and it's state is resuming. Engine # 0 process crashed and it's state is initializing. Engine # 2 process does not exist (anymore) and it's state is idle.
Steps to Reproduce
no problems but very slow to copy a previous analysis so I swap out DVD. Crashed on third such copy. Crashed laptop as well
@ataylor92110, thanks for taking the time to create this report. Please upload to the issue website (https://github.com/jasp-stats/jasp-issues/issues/3824, attaching to an email does not work) the log files from JASP. For more information read our Logging Guide page to learn where to (and how to) find JASP log files.
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AWK I was directed here from JASP directly but then not only did the program crash but the whole laptop crashed, I will "try" to get the logs. Sigh. And the above message is gibberish because I was trying a work around the crash but its gibberish. I was doing Anova analyses, 1x3 on different DVs and simply using the copy function and then swapping out the DV name for each. I had only done about 5 of these so it wasn't a huge file. I'm a bit surprised it crashed. Anyway, I will search for those log files.
Well, drat. I did not have logging turned on. I thought I had it turned on since forever but probably the last time I updated I didn't check preferences. So I got this error message: (not sure which is the right one - drat again!). Pasting the logs location text into the file explorer generated nothing but I'm guessing if I didn't have automatic log generation then it didn't generate one, right? Ok. Well, I will move on and it's turned on now so if it happens again you will have something useful.
(this all makes me feel like the old lady I am, sigh)
Yes, sadly, no log files. I think after the last update I did not have the preferences set to generate logs so there probably is none. It's OK I will move on. It was no big deal except for a few small lost analyses easy enough to recreate. The logs are turned on now.
Annette Kujawski Taylor, Ph.D.
she/her/hers ("What Are Personal Pronouns & Why Do They Matter?" https://www.mypronouns.org/what-and-why) Professor, Emerita, Psychological Sciences University of San Diego @.***
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Since 0.95.2, JASP has the auto-save mode. So you should be able to recover your analyses you had before the crash. For this go to the Open / Recovery menu.
Thanks, I was not aware of this so I just went ahead and redid the analyses. But the problem is not fixed. It is still taking about 15-30 minutes to simply copy a simple 1 x 3 anova so I can swap out DVs. I have a decent laptop but if I had to guess I would say it's a processor restriction - my laptop doesn't have enough power.
Hi @ataylor92110,
Thanks for putting in all this effort into getting the logs. This problem sounds a bit strange, since it should indeed only take a second for an analysis to copy... Do you have a particularly large data set loaded?
Kind regards, Johnny
Ah, how big is big? lol. My dataset has 93 rows (participants) and 38 columns (items they responded to). I don't know if this is a big dataset in terms of doing analyses. I could break it down into the 93 rows and fewer columns if need be, but it wouldn't make sense to reduce the rows.
Hmm that is definitely not crazy big or anything.. Do the issues persist after updating to version 0.95.4? If so, could you perhaps save the .jasp file when you run into an issue and email it to j.b.vandoorn (at) uva.nl? That way I can try taking a closer look.
I have sent the file. It simply will not open. I left it on all night and still nothing. I have restarted the analyses by breaking down the original file into 5 smaller files and it seems to be working so far without much problem. Still a bit slow to copy the analysis but at least I am able to move forward.
Hey @ataylor92110 I just saw your file in an email, and a screenshot of your system monitor. Can I ask how much RAM your machine has? Because it looks (from the screenshot) like it is very little, and that google chrome was using most of it.
I have 8 gig of installed RAM. Not much, I guess. Would it help to just close chrome? I usually only have one or two tabs open. Not a problem to close them up.
I have tried your JASP file on a Windows 11 laptop with 8 GB RAM, and I can copy an ANOVA analysis without problem. When copying it, JASPDesktop can use nearly 1GB RAM, so as long as there are no other processes that take too much memory, it's ok. From the screenshot you sent via email, I could see that JASPDesktop only had 131MB, so it's quite low. Maybe JASPDesktop is swapping a lot (it uses a lot of virtual memory via the disk). Did you try with Chrome closed?
In fact everything else is closed and only jasp is running and earlier today when I tried this the whole program had a fatal error with lots of pink boxes telling me to start a ticket here but since this one is open I'm just continuing here. I also took this screenshot of task manager so you can see that nothing else is running and usage is relatively low. I also cleared my cache and browsing history and downloads history. I'm not willing to clear cookies. Yesterday I was able to open files and work on them waiting very long periods of time to open and then many minutes for one 1 x 3 ANOVA to copy so I could rerun that analysis with a different DV.
I will try to uninstall and reinstall jasp.
the screenshot shows, that 62% of memory is used, but not by which programs. If nothing else is running, then 62% is quite high for an 8GB system. Strange. Maybe some anti-virus software suite that is slowing everything down?
Can you give the exact model name of the laptop so that we also know what kind of CPU etc. is built in and how old it is?
So I cannot reproduce the behaviour you are seeing but we can try out some things that might help.
You could "disable animations" in the interface preferences. If safe graphics is on disable, otherwise enable, then restart jasp.
THese might also do nothing.
I have gotten the file you sent to @JohnnyDoorn but I can load it fine and copy analyses all over the place, yet no problem seems to occur. I tried this on macos arm and windows with msix (which is what Anne is using too I think).
I guess those logs never did show up? (What with https://github.com/jasp-stats/jasp-issues/issues/3824#issuecomment-3429092367) To get there you really ought to only have to press the "browse" option there.
The machine is decent. JASP should run without problems. Maybe make sure to also test, if JASP runs faster, when the power cord is plugged in. Because some of these U-Processors throttle hard when they run on battery only. Also a screenshot of the whole task manager would be interesting - and of course what joris requests above.
one strange thing about the machine though: Graphics Card memory onle 128 MB. Usually in UEFI/BIOS there is a setting, that this can be allocated dynamically up to 2 Gigabyte. Can you check if that is set correctly?
In response to @JorisGoosen I was unable to retrieve the logs. I tried when it was first suggested. I think what happened was that I did not have the proper setting to keep logs. I have it set now but did not then.
I'm afraid I don't follow about the "browse" option. Just now, I tried going to Preferences and Advanced and Logs but when I clicked on "show logs" I got this error message
I obviously don't understand what I am supposed to be doing here.
In response to @tomtomme I'm sorry but you might as well have asked me that in Dutch and I would be no farther along. I tried searching in settings for UEFI/BIOS and each of those separately, and for graphics card memory but none of those produced any results. So I did try doing things that seem reasonable to me to find that.
In the end, truly appreciate everyone's help but I feel stymied by my lack of computer knowledge. I can make a trip to campus and see if the IT folks can help me with these suggestions but for now...I am at a loss. When JASP works for me, it's great. I am going to resave my original data file as a series of smaller files and go from there for the individual analyses. Then, if I need some omnibus analyses, I can go back to the full data set. For me, this will be the least frustrating thing to do, given my limited background knowledge.
I appreciate what I see as pretty intense trouble shooting, but it is beyond my grasp. As of now, no files will load for me. Even ones that in the past had no problems. I'm not sure what the problem might be. One more thing I thought of, is that I am tied by an umbilical cord, so to speak, to the university. It's possible that they have something running in the background. However, I would think that because JASP is a local download, that it shouldn't matter. Maybe this is kharma telling an old lady well into her 70s to just pack it up and leave it behind. Sigh. Just one more study? lol.
I obviously don't understand what I am supposed to be doing here.
Actually pressing that button really ought to work and show you some logs. Especially if you've enabled logging a while a go.
I really wish we could figure out what is causing JASP to become so slow for you...
As of now, no files will load for me. Even ones that in the past had no problems.
So now when you try to load any file it doesnt seem to work anymore?
And is JASP the only program that has trouble running? Because maybe there is more wrong with the laptop?
AWK; life is getting in the way of statistics.
Overall, no other problems with the laptop.
But I have to take a break from this. I will be filling in until the end of the semester for a professor who has an emergency medical leave.
I am putting studies on hold while I immerse myself back into the classroom.
I'll be back, I promise!
I appreciate how much all of you have gone above and beyond to help! I will spread the good word!
So then lets close this for now. Some ideas fromt the thread were not yet tested I think:
- using jasp only when the laptops power cord is plugged in
- uninstalling the "malware bytes" you mention above - windows has a decent built in malware protection program
- or even restrictions from the IT department that is administrate this laptop
If anything changes / helps or you want to continue on the journey please reopen