[AVX] bug: failed to start

[sfz009900]

The target computer configuration is as follows: Windows 10 Processor: Intel(R) Xeon(R) CPU E5-2697 v2 @ 2.70GHz 2.70 GHz (2 processors) Memory: 64.0 GB Graphics card: NVIDIA GeForce GTX 1660

[Van-QA]

hi @sfz009900, can you try this guideline for troubleshooting the GPU? https://jan.ai/docs/troubleshooting#troubleshooting-nvidia-gpu Many thanks

[Onair-santa]

Yes. Not work. Failed all. Win 11 NVIDIA i7 16GB

[Van-QA]

hi @Onair-santa, can you give us your app.log? you can find it in the Jan data folder, thank you

[Onair-santa]

Response:","cpu_threads":5,"ngl":100} 2024-04-04T14:50:01.376Z [NITRO]::Debug: Nitro is ready 2024-04-04T14:50:01.407Z [NITRO]::Debug: Nitro exited with code: 3221225501 2024-04-04T14:50:02.911Z [NITRO]::Error: TypeError: fetch failed 2024-04-04T14:50:02.910Z [NITRO]::Error: Load model failed with error TypeError: fetch failed 2024-04-04T14:50:24.359Z [NITRO]::CPU informations - 5 2024-04-04T14:50:24.360Z [NITRO]::Debug: Request to kill Nitro 2024-04-04T14:50:24.362Z [NITRO]::Debug: Nitro process is terminated

[Van-QA]

@hiro-v, is this case from Onair-santa related to AVX (3221225501)? can you help us with the investigation? many thanks

[louis-jan]

Ref: #2729 #2595

[Onair-santa]

Error fixed? Work with avx?

... No. Not work Jan

[Van-QA]

Hi there, the issue related to AVX was resolved, can you try our nightly build? https://github.com/janhq/jan?tab=readme-ov-file#download Feel free to reopen if the issue persists.