feat: add modal troubleshooting guideline

[urmauur]

Describe Your Changes

• [x] Hidden chat item when message status error
• [x] Update copy message status error

• [x] Add modal guideline troubleshooting
• [x] Show app log, sever log and device specs

NB: @imtuyethan currently device specs it's only from user agent, @louis-jan will separate the PR to fix missing information on device specs, since app's logs are limited as discussed with @louis-jan we just combined app logs and nitro logs

Fixes Issues

#1784

Self Checklist

• [ ] Added relevant comments, esp in complex areas
• [x] Updated docs (for bug fixes / features)
• [ ] Created issues for follow-up changes or refactoring needed