v8.1.0 crash while backup: General - Api Clients / Roles AND macOS - Patch Management

[PeterPlanlos]

If selected General - Api Clients / Roles or macOS - Patch Management

the application "quit unexpectedly"

Just while "export only" so no migration just saving backup to disk from jamf cloud.

please fix, thanks a lot!

[BIG-RAT]

Give v8.1.1 a go, worked fine for me.

[PeterPlanlos]

Thanks for updating but it dont work for me. :( I feel its even got worse.

still macOS - Patch Management -> starts then after some -> the application "quit unexpectedly" macOS - Applications -> dont start + hang for ever macOS - Disk Encryptions -> dont start + hang for ever

General - Api Clients / Roles -> only work if selected separately(both are working when selected separately). if select one of both together with something other -> the application "quit unexpectedly"

thanks in advance that you take care. I would love to get a fully working version because I use this as backup for my Jamf cloud instance

Best regards

[BIG-RAT]

2 steps forward, 3 steps back... Let me know if v8.2.0 improves things.

[dev-yeet]

this seems to be happening for jamf pro users and groups as well if exporting. it seems to export the very first one (user or group), and then immediately crashes. i can view all the users or groups in the app no problem, but once I try to export is when it crashes.

[BIG-RAT]

@dev-yeet - having the issue with v8.2.0? I'm unable to reproduce the error (yet?) myself. Export only or replicate and export? Raw and/or trimmed? Can you share the log?

[PeterPlanlos]

Hi it still crash for me macOS / Patch Management all the other stuff is running through flawless for me.

Tried: General and macOS tab. only macOS / Patch Management seems affected for me.

Tested now again explicit only General / Users & Jamf Groups & Jamf Users & Smart User Group & Static User Groups => no issue run smooth through. I use export only not trimmed if this matters.

Best regards and thanks for working on it!!

[dev-yeet]

20250929_125551 [Credentials.itemLookup] lookup error occurred for JPMA-redacted.jamfcloud.com: -25300
20250929_125551 [Credentials.itemLookup] lookup error occurred for JPMA-redacted.jamfcloud.com: -25300
20250929_125551 [Credentials.itemLookup] lookup error occurred for JPMA-redacted.jamfcloud.com: -25300
20250929_125556 [Credentials.itemLookup] lookup error occurred for JPMA-redacted.jamfcloud.com: -25300
20250929_125603 [go] Using username/password to generate token for source: redacted.jamfcloud.com.
20250929_125603 [JamfPro.getToken] Token for source server is 15 hours old. Expires in 15 minutes
20250929_125603 [JamfPro.getToken] Attempting to retrieve token from https://redacted.jamfcloud.com/api/v1/auth/token
20250929_125603 [JamfPro.getToken] using username/password to generate token for source server
20250929_125603 [JamfPro.getToken] new token created for source: https://redacted.jamfcloud.com
20250929_125604 [JamfPro.getToken] getVersion: source Jamf Pro Version: 11.20.1-t1757338337687
20250929_125604 [JamfPro.getToken] getVersion: https://redacted.jamfcloud.com set to use Bearer Token
20250929_125604 [updateServerArray] set current source server: https://redacted.jamfcloud.com
20250929_125604 [go] Using username/password to generate token for destination: keycard.jamfcloud.com.
20250929_125604 ----------- Starting Export Only -----------

20250929_125604 [ViewController.readNodes] successfully set access permissions to /Users/johnnybrown/dev/replicator/Client Configuration Templates/jamf-pro-users-and-groups/
20250929_125604 [getSourceEndpoints] nodesToMigrate: ["jamfusers"]
20250929_125604 [Json.getRecord] get endpoint: jamfusers from server: https://redacted.jamfcloud.com
20250929_125604 [Json.getRecord] GET status code: 200
20250929_125604 [Json.getRecord] retrieved jamfusers
20250929_125637 [go] Using username/password to generate token for source: redacted.jamfcloud.com.
20250929_125637 [JamfPro.getToken] Token for source server is 33 seconds old. Expires in 15 minutes
20250929_125637 [JamfPro.getToken] Attempting to retrieve token from https://redacted.jamfcloud.com/api/v1/auth/token
20250929_125637 [JamfPro.getToken] using username/password to generate token for source server
20250929_125637 [JamfPro.getToken] new token created for source: https://redacted.jamfcloud.com
20250929_125637 [JamfPro.getToken] getVersion: source Jamf Pro Version: 11.20.1-t1757338337687
20250929_125637 [JamfPro.getToken] getVersion: https://redacted.jamfcloud.com set to use Bearer Token
20250929_125637 [JamfPro.renewToken] Source server token renews in 15 minutes
20250929_125637 [updateServerArray] set current source server: https://redacted.jamfcloud.com
20250929_125637 [go] Using username/password to generate token for destination: keycard.jamfcloud.com.
20250929_125637 ----------- Starting Export Only -----------

20250929_125637 [startMigrating] call selectiveMigrationDelegate for selectedEndpoint: accounts/userid
20250929_125637 [Json.getRecord] get endpoint: jamfusers/10 from server: https://redacted.jamfcloud.com
20250929_125638 [Json.getRecord] GET status code: 404
20250929_125638 [Json.getRecord] error getting jamfusers//10, HTTP Status Code: 404
20250929_125638 [ViewController.startSelectiveMigration] update redacted_user accounts/userid dependency
20250929_125639 [getById] Exporting raw XML for accounts/userid - redacted_user

for what it's worth, the user exported actually is userid 10

i was doing raw only, but i also tried with trimmed for logs above and there's no difference.

[BIG-RAT]

Interesting, I get a similar 404 response but the record exports

20251002_101506 [startMigrating] call selectiveMigrationDelegate for selectedEndpoint: accounts/userid
20251002_101506 [Json.getRecord] get endpoint: jamfusers/25 from server: https://SourceServer
20251002_101507 [Json.getRecord] GET status code: 404
20251002_101507 [Json.getRecord] error getting jamfusers//25, HTTP Status Code: 404