Jachym Cepicky

I would also add one of the recent requests: * Being able to "kill" the process * Being able to restart manually failing process Process fail can be caused not...

I suggest, we use the flag and eventually remove the request, when it's successfully done (i hoe, this is n line with @davidcaron )

This issue is IMHO related (with proposed solution) to #491 which could be done together

Do I understand it correctly, that `HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE` has to be set to `True` If I want let users add comments to their own submitted tickets?

yes, the request is for non-staff members of the helpdesk

Yes, this is on the `develop` branch

This does not seem to be the right solution :-(

It seems that setting Cache as described in https://docs.djangoproject.com/en/2.2/topics/cache/ and setting `HELPDESK_USE_SERVERSIDE_PROCESSING = True` solved the probelm (?)

I set the database cache and since then I did not face any of such problem. I would suggest to add some information about necessity of setting the cache in...

Hi, I can only confirm, that this fixes the issue (branch `develop` in the `helpdesk/forms.py` when you do not have any input_format set, new ticket is not created when due_date...