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Live preview doesn't work for macOS (Safari) and Windows (Chrome)

Open sofakng opened this issue 1 year ago • 5 comments

When I visit the autoeq.app website from both macOS (Safari) and Windows (Chrome) it displays the following message under #2:

AutoEq doesn't do the live equalization for your device and so you need a separate equalizer app to do this. AutoEq will produce optimal settings for the app

Does this mean the preview audio file won't work correctly?

On macOS it doesn't play any audio at all but on Windows it does play but I'm not sure if the EQ works.

sofakng avatar Aug 20 '23 02:08 sofakng

This simply means you need an eq app on your device to actually use what AutoEq produces. The demo player should work on all devices as it's running on browser.

The demo player works for me on my macOS (Chrome). Does Chrome on macOS work for you? And on Safari, do you have any errors in your developer console (Ctrl-Shift-c)?

jaakkopasanen avatar Sep 17 '23 11:09 jaakkopasanen

Which eq app did you select when noticing the live preview not working?

jaakkopasanen avatar Sep 23 '23 08:09 jaakkopasanen

I'm assuming I won't get an answer here, so I'll just close the issue. Please reopen if the issue still exists.

jaakkopasanen avatar Dec 10 '23 15:12 jaakkopasanen

I'm assuming I won't get an answer here, so I'll just close the issue. Please reopen if the issue still exists.

I faced the same issue with Safari on Mac so am adding some observations here.

When clicking on the Play button, this is logged in the console Unhandled Promise Rejection: NotSupportedError: The operation is not supported.

Upon further digging, it seems that the error is simply saying .ogg containers are not supported by Safari :-) Safari on Sonoma has added support for the Vorbis format, but only if they are in mp4 or webm containers https://developer.apple.com/documentation/safari-release-notes/safari-17-release-notes https://caniuse.com/ogg-vorbis

Side note: Wikipedia used to use https://github.com/brion/ogv.js (a more or less drop in replacement for HTMLMediaElement) to play ogg files on browsers that do not natively support them but a quick check of a few pages just now seems to indicate that they now load a transcoded version in mp3 format for Safari.

cheemeng avatar Dec 25 '23 02:12 cheemeng

Just found auto.app, that you! But...

FWIW previews do not work on Safari 17.4.1 for me, they do work on Chrome. MacOS 13.6.6

JeffAPorter avatar Jun 01 '24 03:06 JeffAPorter