Crashes when pressing CTRL+,

[gardc]

This ticket system is to report bugs and feature requests. For support, visit the help page first.

• If you have trouble connecting to a server or your login credentials are not valid, try to resolve the issue with the assistance of your hosting service provider. Any such ticket will be closed with a resolution of thirdparty.

Describe the bug Pressing CTRL+, (a known settings shortcut especially for Mac) results in an instant crash. I'm guessing this is due to platform-specific functionality for Mac/*NIX not being properly implemented for Windows.

To Reproduce Steps to reproduce the behavior:

1. Open Cyberduck on Windows
2. Press CTRL + , (Control plus comma)

Expected behavior Some settings opening up, or nothing at all.

Desktop (please complete the following information):

• OS: Windows 11
• Version: 23H2

Log Files

2023-12-07 15:28:25,216 [background-11] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250-Listing "/gameinfo.gi":
2023-12-07 15:28:25,224 [background-11] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250 End MLST.
2023-12-07 15:29:06,803 [background-12] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250-Listing "/gameinfo.gi":
2023-12-07 15:29:06,803 [background-12] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250 End MLST.
2023-12-08 12:21:07,580 [background-5] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250-Listing "/mydir":
2023-12-08 12:21:07,595 [background-5] ERROR ch.cyberduck.core.ftp.list.FTPMlsdListResponseReader - Error parsing line 250 End MLST.

Additional context It might be the preferences page resulting in crash.

[AliveDevil]

Works for me.

Is Cyberduck instant crashing to desktop, or do you get the "Report a problem"-prompt?

Please attach following information:

• if Crash to Desktop:
  • Open Event Viewer
  • expand to Windows Logs/Application
  • open Cyberduck, let it crash
  • Refresh Event Viewer, select the top most Error-entries,
  • Right click, Save Selected and attach the evtx file
• Report a problem prompt:
  • Navigate to %AppData%\Cyberduck\CrashReporter, attach the latest crash file for Cyberduck.

[gardc]

Works for me.

Is Cyberduck instant crashing to desktop, or do you get the "Report a problem"-prompt?

Please attach following information:

• if Crash to Desktop:

  • Open Event Viewer
  • expand to Windows Logs/Application
  • open Cyberduck, let it crash
  • Refresh Event Viewer, select the top most Error-entries,
  • Right click, Save Selected and attach the evtx file

• Report a problem prompt:

  • Navigate to %AppData%\Cyberduck\CrashReporter, attach the latest crash file for Cyberduck.

I do get a "Report a problem" window with option to send a report, but I do not have a %AppData%\Cyberduck\CrashReporter location.

[AliveDevil]

Interesting. When theres the send report prompt there should be a file in the crashreporter folder (as the report is written, before the prompt appears).

[AliveDevil]

Sorry for taking this long to respond, but there had been an issue^1 with the crash reporter location. If you don't mind, can you check in %LocalAppData%\Cyberduck\CrashReporter for the latest crash related to opening the preferences window?