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Stuck in CloudFlare captcha loop (itch app only)

Open hsandt opened this issue 3 weeks ago • 9 comments

In the itch app (and not on the website), the CloudFlare captcha appears when I try to access a game. However, even after completing it I'm back to step 1.

The loop is:

Verify you are human

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I click => Verifying

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Loading circle

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and back to step 1.

The lag log file lines look like this:

{"time":1764889448888,"level":20,"msg":"Calling Fetch.Commons","name":"mcall"}
{"time":1764889451563,"level":20,"msg":"Calling Profile.Data.Put","name":"mcall"}
{"time":1764889452577,"level":20,"msg":"Calling Profile.Data.Put","name":"mcall"}
{"time":1764889513130,"level":20,"msg":"Calling Fetch.Commons","name":"mcall"}
{"time":1764889516261,"level":20,"msg":"Calling Profile.Data.Put","name":"mcall"}

Similar, but different error: https://github.com/itchio/itch/issues/3307

Also https://github.com/itchio/itch/issues/2609 => suggest to add 2FA, which I will do, so I'm posting this issue before I cannot reproduce it anymore.

hsandt avatar Dec 04 '25 23:12 hsandt

Can confirm that I also have this issue. Captcha works fine in Firefox, but fails In-App

Error504TimeOut avatar Dec 04 '25 23:12 Error504TimeOut

Update: I enabled 2FA, issue persists

hsandt avatar Dec 11 '25 21:12 hsandt

Same here. It makes every itch.io domain inaccessible, including the front page. The latest Kitch v26.4.0-canary developer release still has the issue.

If you want to download new free games, you have to add them to a Collection through an external web browser, then find it in the non-browser Collections interface in the app. Took me a while to figure out that workaround, as I'm used to doing everything through the embedded browser.

LachlanStuart avatar Dec 12 '25 22:12 LachlanStuart

Same Issue

The Devlog slightly mention it could be something with the CSP(Content Security policy)

Image Image

derTizen avatar Dec 15 '25 07:12 derTizen

I also have the same issue !

And enabling the 2FA doesn't change a thing

MorcilloA avatar Dec 15 '25 14:12 MorcilloA

On windows 10, installed today, have the same issue.

ThanosDeGraf avatar Dec 16 '25 02:12 ThanosDeGraf

I have the same problem—the itch app has felt unusable for weeks now. There's a temp fix here: https://itch.io/post/14552731 where you change the user agent in dev tools. It works again at least temporarily, as long as you don't switch tabs.

Win11 Pro 10.0.26200 Build 26200 / [email protected]

atcen avatar Dec 16 '25 12:12 atcen

Same for me. Here's a screenshot of what I see in the console, and an export of it:

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itch.io-1765892586750.log

scharmach avatar Dec 16 '25 13:12 scharmach

i have the same issue

Zac0511 avatar Dec 17 '25 15:12 Zac0511