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Put variable info at the e-mail so they don't get hidden

Open MuriloCalegari opened this issue 6 years ago • 9 comments

Some times users have multiple emails from packetfence auth in their mail box, so when a new one is received, some email services like Gmail hides the hole content of the email, including activation link.

It could be implemented some variable info at the end of the email (like date and time) so Email services don't hide it all.

MuriloCalegari avatar Aug 06 '18 22:08 MuriloCalegari

Gmail messages are grouped together by identical Subject Lines, not by a similar Message Body. New messages in a conversation trigger the unread flag so users will see that the conversation has been bumped.

This appears to be more of a Gmail usability issue, rather than a Packetfence one.

satkunas avatar Aug 07 '18 11:08 satkunas

It is indeed a Gmail usability issue, but it's been generating quite some problems among more layman people. It would be nice if the developers could contour this.

MuriloCalegari avatar Aug 07 '18 11:08 MuriloCalegari

I'd tend to agree with @satkunas where this is a gmail usability issue that we should ignore.

But, then at the same time, it wouldn't kill us to add the date at the beginning of the subject line and it could be useful for other cases.

julsemaan avatar Aug 07 '18 11:08 julsemaan

There are a couple possible alternatives to modifying the Subject that prevent conversation threading:

  • set the SMTP header X-Entity-Ref-ID with any value. This is what Google+ notifications do.
  • change the sender email (you can use From: [email protected]). This is what Facebook notifications do.

satkunas avatar Aug 07 '18 14:08 satkunas

Seems both options would be good.

julsemaan avatar Aug 08 '18 11:08 julsemaan

@satkunas

Want to take the lead on this ?

julsemaan avatar Aug 13 '18 16:08 julsemaan

@nqb

You can look at this if you have time

julsemaan avatar Sep 11 '18 13:09 julsemaan

@julsemaan: it's more a feature than a bug. I think we could postpone to 8.3

nqb avatar Oct 23 '18 17:10 nqb

Agreed

julsemaan avatar Oct 24 '18 12:10 julsemaan