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Restore is not possible

Open LoZio opened this issue 1 month ago • 4 comments

Describe the bug Restore from backup ends in error 500

To Reproduce Steps to reproduce the behavior:

  1. Go to Extras/backup
  2. Download the file
  3. Try to restore the same file

Your got Error 500 Unexpected token '<', " <h"... is not valid JSON

Expected behavior A restore to succeeed

Screenshots If applicable, add screenshots to help explain your problem.

Image

Environment (please complete the following information):

  • Device: PC/MAC
  • Browser Safari, Edge
  • Version: v3.5.3 Build: a6d25a0cb Infrastructure: P-FS

Additional context Must be related to some late change, I documented the backup restore procedure less than a month ago. This happens on running instances since some time and also on brand new with no data.

LoZio avatar Nov 13 '25 11:11 LoZio

docker compose logs does not show any message

LoZio avatar Nov 13 '25 11:11 LoZio

can confirm i'm facing the same issue

chrisjaimon2012 avatar Nov 13 '25 11:11 chrisjaimon2012

I had the same issue after creating a security token for a user (a security token - not related to the token ">" indicated in the error). The same database backup / reimport operations worked perfectly without user token creation. But I have not retried this point with a new version, It may have been corrected. Do you use user security token ?

veruly avatar Nov 21 '25 15:11 veruly

No I do not use tokens. Also I'm not sure about that being related, it seems more like a data issue (html where json was expected).

LoZio avatar Nov 21 '25 17:11 LoZio