Security settings not accessible

[ka768]

I recently created an account. But it is not possible to enter the "Security" tabs in the web-drive (drive.internxt.com). It keeps asking me for my password there and claims the given password was wrong. I provided definitively the correct password, though (copy & paste from password manager). The same password works fine for a login.

Hints:

• I'm using Firefox (Windows) but also tried with Edge (same result)
• My mail address contains a '+'-character (some services having problems with it)

Let me also point out two more things I realised:

1. It is very hard to find any kind of support channel (create ticket / send mail) on the website, drive-web-app, desktop app.
2. In the support section of the website it says one could easily change the password if it got lost as long an active session still exists on some device (https://help.internxt.com/en/articles/5359486-does-internxt-store-my-password). This seems to be wrong as you have to enter your password (which you may have forgotten) before you can change it.