python-intercom

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Not officially supported

Please note that this is NOT an official Intercom SDK. The third party that maintained it reached out to us to note that they were unable to host it any longer. As it was being used by some Intercom customers we offered to host it to allow the current Python community to continue to use it. However, it will not be maintained or updated by Intercom. It is a community maintained SDK. Please see here <https://developers.intercom.com/building-apps/docs/sdks-plugins>__ for the official list of Intercom SDKs

Python bindings for the Intercom API (https://developers.intercom.com/intercom-api-reference).

API Documentation <https://developers.intercom.com/intercom-api-reference/reference>__.

Package Documentation <http://readthedocs.org/docs/python-intercom/>__.

Upgrading information

Version 3 of python-intercom is not backwards compatible with previous versions.

Version 3 moves away from a global setup approach to the use of an Intercom Client.

Installation

::

pip install python-intercom

Basic Usage

Configure your client

.. code:: python

    from intercom.client import Client
    intercom = Client(personal_access_token='my_personal_access_token')

Note that certain resources will require an extended scope access token : `Setting up Personal Access Tokens <https://developers.intercom.com/docs/personal-access-tokens>`_

Resources
~~~~~~~~~

Resources this API supports:

::

    https://api.intercom.io/users
    https://api.intercom.io/contacts
    https://api.intercom.io/companies
    https://api.intercom.io/counts
    https://api.intercom.io/tags
    https://api.intercom.io/notes
    https://api.intercom.io/segments
    https://api.intercom.io/events
    https://api.intercom.io/conversations
    https://api.intercom.io/messages
    https://api.intercom.io/subscriptions
    https://api.intercom.io/jobs
    https://api.intercom.io/bulk

Examples
~~~~~~~~

Users
^^^^^

.. code:: python

    # Find user by email
    user = intercom.users.find(email="[email protected]")
    # Find user by user_id
    user = intercom.users.find(user_id="1")
    # Find user by id
    user = intercom.users.find(id="1")
    # Create a user
    user = intercom.users.create(email="[email protected]", name="Bob Smith")
    # Delete a user
    user = intercom.users.find(id="1")
    deleted_user = intercom.users.delete(user)
    # Update custom_attributes for a user
    user.custom_attributes["average_monthly_spend"] = 1234.56
    intercom.users.save(user)
    # Perform incrementing
    user.increment('karma')
    intercom.users.save(user)
    # Iterate over all users
    for user in intercom.users.all():
        ...

Admins
^^^^^^

.. code:: python

    # Iterate over all admins
    for admin in intercom.admins.all():
        ...

Companies
^^^^^^^^^

.. code:: python

    # Add a user to one or more companies
    user = intercom.users.find(email='[email protected]')
    user.companies = [
        {'company_id': 6, 'name': 'Intercom'},
        {'company_id': 9, 'name': 'Test Company'}
    ]
    intercom.users.save(user)
    # You can also pass custom attributes within a company as you do this
    user.companies = [
        {
            'id': 6,
            'name': 'Intercom',
            'custom_attributes': {
                'referral_source': 'Google'
            }
        }
    ]
    intercom.users.save(user)
    # Find a company by company_id
    company = intercom.companies.find(company_id='44')
    # Find a company by name
    company = intercom.companies.find(name='Some company')
    # Find a company by id
    company = intercom.companies.find(id='41e66f0313708347cb0000d0')
    # Update a company
    company.name = 'Updated company name'
    intercom.companies.save(company)
    # Iterate over all companies
    for company in intercom.companies.all():
        ...
    # Get a list of users in a company
    intercom.companies.users(company.id)

Tags
^^^^

.. code:: python

    # Tag users
    tag = intercom.tags.tag(name='blue', users=[{'email': '[email protected]'}])
    # Untag users
    intercom.tags.untag(name='blue', users=[{'user_id': '42ea2f1b93891f6a99000427'}])
    # Iterate over all tags
    for tag in intercom.tags.all():
        ...
    # Tag companies
    tag = intercom.tags.tag(name='blue', companies=[{'id': '42ea2f1b93891f6a99000427'}])

Segments
^^^^^^^^

.. code:: python

    # Find a segment
    segment = intercom.segments.find(id=segment_id)
    # Iterate over all segments
    for segment in intercom.segments.all():
        ...

Notes
^^^^^

.. code:: python

    # Find a note by id
    note = intercom.notes.find(id=note)
    # Create a note for a user
    note = intercom.notes.create(
        body="<p>Text for the note</p>",
        email='[email protected]')
    # Iterate over all notes for a user via their email address
    for note in intercom.notes.find_all(email='[email protected]'):
        ...
    # Iterate over all notes for a user via their user_id
    for note in intercom.notes.find_all(user_id='123'):
        ...

Conversations
^^^^^^^^^^^^^

.. code:: python

    # FINDING CONVERSATIONS FOR AN ADMIN
    # Iterate over all conversations (open and closed) assigned to an admin
    for convo in intercom.conversations.find_all(type='admin', id='7'):
        ...
    # Iterate over all open conversations assigned to an admin
    for convo in intercom.conversations.find_all(type='admin', id=7, open=True):
        ...
    # Iterate over closed conversations assigned to an admin
    for convo intercom.conversations.find_all(type='admin', id=7, open=False):
        ...
    # Iterate over closed conversations for assigned an admin, before a certain
    # moment in time
    for convo in intercom.conversations.find_all(
            type='admin', id= 7, open= False, before=1374844930):
        ...

    # FINDING CONVERSATIONS FOR A USER
    # Iterate over all conversations (read + unread, correct) with a user based on
    # the users email
    for convo in intercom.onversations.find_all(email='[email protected]',type='user'):
        ...
    # Iterate over through all conversations (read + unread) with a user based on
    # the users email
    for convo in intercom.conversations.find_all(
            email='[email protected]', type='user', unread=False):
        ...
    # Iterate over all unread conversations with a user based on the users email
    for convo in intercom.conversations.find_all(
            email='[email protected]', type='user', unread=true):
        ...

    # FINDING A SINGLE CONVERSATION
    conversation = intercom.conversations.find(id='1')

    # INTERACTING WITH THE PARTS OF A CONVERSATION
    # Getting the subject of a part (only applies to email-based conversations)
    conversation.rendered_message.subject
    # Get the part_type of the first part
    conversation.conversation_parts[0].part_type
    # Get the body of the second part
    conversation.conversation_parts[1].body

    # REPLYING TO CONVERSATIONS
    # User (identified by email) replies with a comment
    intercom.conversations.reply(
        type='user', email='[email protected]',
        message_type='comment', body='foo')
    # Admin (identified by email) replies with a comment
    intercom.conversations.reply(
        type='admin', email='[email protected]',
        message_type='comment', body='bar')
    # User (identified by email) replies with a comment and attachment
    intercom.conversations.reply(id=conversation.id, type='user', email='[email protected]', message_type='comment', body='foo', attachment_urls=['http://www.example.com/attachment.jpg'])

    # Open
    intercom.conversations.open(id=conversation.id, admin_id='123')

    # Close
    intercom.conversations.close(id=conversation.id, admin_id='123')

    # Assign
    intercom.conversations.assign(id=conversation.id, admin_id='123', assignee_id='124')

    # Reply and Open
    intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='open', body='bar')

    # Reply and Close
    intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='close', body='bar')

    # ASSIGNING CONVERSATIONS TO ADMINS
    intercom.conversations.reply(id=conversation.id, type='admin', assignee_id=assignee_admin.id, admin_id=admin.id, message_type='assignment')

    # MARKING A CONVERSATION AS READ
    intercom.conversations.mark_read(conversation.id)

Full loading of an embedded entity
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

.. code:: python

    # Given a conversation with a partial user, load the full user. This can be
    # done for any entity
    intercom.users.load(conversation.user)

Sending messages
^^^^^^^^^^^^^^^^

.. code:: python

    # InApp message from admin to user
    intercom.messages.create(**{
        "message_type": "inapp",
        "body": "What's up :)",
        "from": {
            "type": "admin",
            "id": "1234"
        },
        "to": {
            "type": "user",
            "id": "5678"
        }
    })

    # Email message from admin to user
    intercom.messages.create(**{
        "message_type": "email",
        "subject": "Hey there",
        "body": "What's up :)",
        "template": "plain", # or "personal",
        "from": {
            "type": "admin",
            "id": "1234"
        },
        "to": {
            "type": "user",
            "id": "536e564f316c83104c000020"
        }
    })

    # Message from a user
    intercom.messages.create(**{
        "from": {
            "type": "user",
            "id": "536e564f316c83104c000020"
        },
        "body": "halp"
    })

    # Message from admin to contact
    intercom.messages.create(**{
        'body': 'How can I help :)',
        'from': {
            'type': 'admin',
            'id': '1234'
        },
        'to': {
            'type': 'contact',
            'id': '536e5643as316c83104c400671'
        }
    })

    # Message from a contact
    intercom.messages.create(**{
        'from' => {
            'type': 'contact',
            'id': '536e5643as316c83104c400671'
        },
        'body': 'halp'
    })

Events
^^^^^^

.. code:: python

    import time

    intercom.events.create(
        event_name='invited-friend',
        created_at=int(time.mktime(time.localtime())),
        email=user.email,
        metadata={
            'invitee_email': '[email protected]',
            'invite_code': 'ADDAFRIEND',
            'found_date': 12909364407
        }
    )

    # Retrieve event list for user with id:'123abc'
    intercom.events.find_all(type='user', "intercom_user_id"="123abc)

Metadata Objects support a few simple types that Intercom can present on
your behalf

.. code:: python

    current_user = intercom.users.find(id="1")

    intercom.events.create(
        event_name="placed-order",
        email=current_user.email,
        created_at=1403001013,
        metadata={
            'order_date': time.mktime(time.localtime()),
            'stripe_invoice': 'inv_3434343434',
            'order_number': {
                'value': '3434-3434',
                'url': 'https://example.org/orders/3434-3434'
            },
            'price': {
                'currency': 'usd',
                'amount': 2999
            }
        }
    )

The metadata key values in the example are treated as follows-

-  order\_date: a Date (key ends with '\_date').
-  stripe\_invoice: The identifier of the Stripe invoice (has a
   'stripe\_invoice' key)
-  order\_number: a Rich Link (value contains 'url' and 'value' keys)
-  price: An Amount in US Dollars (value contains 'amount' and
   'currency' keys)

Contacts
^^^^^^^^

Contacts represent logged out users of your application.

.. code:: python

    # Create a contact
    contact = intercom.leads.create(email="[email protected]")

    # Update a contact
    contact.custom_attributes['foo'] = 'bar'
    intercom.leads.save(contact)

    # Find contacts by email
    contacts = intercom.leads.find_all(email="[email protected]")

    # Merge a contact into a user
    user = intercom.users.find(id="1")
    intercom.leads.convert(contact, user)

    # Delete a contact
    intercom.leads.delete(contact)

Counts
^^^^^^

.. code:: python

    # App-wide counts
    intercom.counts.for_app()

    # Users in segment counts
    intercom.counts.for_type(type='user', count='segment')

Subscriptions
~~~~~~~~~~~~~

Subscribe to events in Intercom to receive webhooks.

.. code:: python

    # create a subscription
    intercom.subscriptions.create(url='http://example.com', topics=['user.created'])

    # fetch a subscription
    intercom.subscriptions.find(id='nsub_123456789')

    # list subscriptions
    intercom.subscriptions.all():
        ...

Errors
~~~~~~

You do not need to deal with the HTTP response from an API call
directly. If there is an unsuccessful response then an error that is a
subclass of ``intercom.Error`` will be raised. If desired, you can get
at the http\_code of an ``Error`` via it's ``http_code`` method.

The list of different error subclasses are listed below. As they all
inherit off ``IntercomError`` you can choose to except ``IntercomError``
or the more specific error subclass:

.. code:: python

    AuthenticationError
    ServerError
    ServiceUnavailableError
    ServiceConnectionError
    ResourceNotFound
    BadGatewayError
    BadRequestError
    RateLimitExceeded
    MultipleMatchingUsersError
    HttpError
    UnexpectedError

Rate Limiting
~~~~~~~~~~~~~

Calling your clients ``rate_limit_details`` returns a dict that contains
details about your app's current rate limit.

.. code:: python

    intercom.rate_limit_details
    # {'limit': 180, 'remaining': 179, 'reset_at': datetime.datetime(2014, 10, 07, 14, 58)}

Running the Tests
-----------------

Unit tests:

.. code:: bash

    nosetests tests/unit

Integration tests:

.. code:: bash

    INTERCOM_PERSONAL_ACCESS_TOKEN=xxx nosetests tests/integration

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