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Published 20 hours ago • verified publisher icon instructure

Outgoing email configuration

Open jefelon opened this issue 4 years ago • 10 comments

Summary:

I have installed CANVAS LMS on a VPS (DigitalOcean) following the steps of https://github.com/instructure/canvas-lms/wiki/Production-Start

Everything is going great, but the emails don't get anywhere, when adding a user, the message from Sent seems ... but nothing happens; I have tested the smtp data of the mail, it sends without problems, but in CANVAS, it does not work. I have reviewed all the manuals, tutorials, publications, but I have not managed to solve.

Steps to reproduce:

  1. Production installation

Expected behavior:

Send mail

Actual behavior:

Does not send notification email to configure account

Additional notes:

config/outgoing_mail.yml

production: address: "mail.domain.pe" port: "465" user_name: "[email protected]" password: "#####" authentication: "plain" # plain, login, or cram_md5 domain: "domain.pe" outgoing_address: "[email protected]" default_name: "USER USER"

sudo /etc/init.d/canvas_init status Delayed jobs running, pool PID: 24583

I have restarted sudo /etc/init.d/canvas_init restart and it still doesn't work

error-mail

jefelon avatar May 06 '20 22:05 jefelon

I updated the Canvas fed days ago to the latest stable release and the same thing happens. All email notification stopped working. There are no errors in delayed_job.log. I tried changing smtp accounts, everything - nothing works.

I can see in the log something like this

[edu:26034 8938953] Processing DelayedNotification.process(ConversationMessage.find(5084), Notification.find(74), ["user_1"], nil) {"priority":30,"attempts":0,"created_at":"2020-05-07T09:18:22Z","tag":"DelayedNotification.process","max_attempts":1,"strand":null,"source":null}
[edu:26034 8938953] Completed DelayedNotification.process(ConversationMessage.find(5084), Notification.find(74), ["user_1"], nil) 188ms

I suppose it means it is fine.

Also in the database workflow_state is sent and everything else seems regular.

EDIT: One more interesting thing is that if I try forgot your password procedure, email works. However, notification emails don't go. This narrows down the problem to notifications only.

EDIT 2: I figured it out, in my case "Use remote service for notifications" was turned on and not configured. This is why nothing was sent. When I turned it off, everything works.

schrink avatar May 07 '20 08:05 schrink

How to turn off the remote service for notifications?

lawrencetungsten avatar May 26 '20 17:05 lawrencetungsten

In the account Settings -> Feature Options

Account_Settings

schrink avatar May 28 '20 20:05 schrink

Hi, I launched a site using bitnami LMS Canvas and I tried to set up an SMTP for my site. I tried several SMTP hosts like mailchimp(madrill SMTP), gmail SMTP and AWS SES. The test mail is working perfectly(SMTP Online tester) but in CANVAS it is not working. I edited my outgoing_mail.yml file and checked. The mail is not sending in any of the SMTP Server I have mentioned above and also the madrill SMTP worked for a while but it is also not working now.

outgoing_mail.yml: While using gmail SMTP:

production: address: "smtp.gmail.com" tls : true port: "587" user_name: "XXXXXX" password: "XXXXXXXXXXXXX" authentication: "login" # plain, login, or cram_md5 domain: "XXXXXXXXXXX.in" outgoing_address: "XXXXXXXX" default_name: "XXXXXXXX"

While using madrill SMTP: production: address: "smtp.mandrillapp.com" tls : true port: "587" user_name: "XXXXXX" password: "XXXXXXXXXXXXX" authentication: "login" # plain, login, or cram_md5 domain: "XXXXXXXXXXX.in" outgoing_address: "XXXXXXXX" default_name: "XXXXXXXX"

While using AWS(SES) SMTP: production: address: "XXXXXXXXXXXXXXX(The host I got from AWS SES)" tls : true port: "587" user_name: "XXXXXX" password: "XXXXXXXXXXXXX" authentication: "login" # plain, login, or cram_md5 domain: "XXXXXXXXXXX.in" outgoing_address: "XXXXXXXX" default_name: "XXXXXXXX"

       I don't know what I am missing and also madrill SMTP is worked for a while but I don't know why it is not working now. Could anybody please reply and correct me if I am done anything wrong.

Thanks.

impnandhu avatar Feb 22 '22 06:02 impnandhu

@[impnandhu] wer you able to solve the issue ? I am having same problem, and we are using amazon SEs

mezuqu avatar Jun 22 '22 23:06 mezuqu

You probably want to add enable_starttls_auto: true to the smtp config. I can't say if that's the only thing you need but that appears to be one of them.

maths22 avatar Jun 23 '22 02:06 maths22

@maths22 i have enabled it also. no luck.

production: address: "email-smtp.us-east-1.amazonaws.com" port: "587" #tls: false #delivery_method: "smtp" enable_starttls_auto: true user_name: "AK........O" password: "B........a" authentication: "plain" # plain, login, or cram_md5 domain: "online.......org" outgoing_address: "[email protected]" default_name: "Instructure Canvas"

No luck with this configuration, as i am getting this error:

2022-06-23 02:49:24.821491< 530 Must issue a STARTTLS command first /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:975:in check_auth_response' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:736:in auth_plain' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:728:in authenticate' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:565:in do_start' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:518:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/network/delivery_methods/smtp.rb:109:in start_smtp_session' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/network/delivery_methods/smtp.rb:100:in deliver!' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:2159:in do_delivery' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:260:in block in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/base.rb:589:in block in deliver_mail' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications.rb:180:in block in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications/instrumenter.rb:24:in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications.rb:180:in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/base.rb:587:in deliver_mail' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:260:in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/message_delivery.rb:115:in block in deliver_now' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/rescuable.rb:17:in handle_exceptions' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/message_delivery.rb:114:in deliver_now' /opt/bitnami/canvaslms/app/models/message.rb:1039:in deliver_via_email' /opt/bitnami/canvaslms/app/models/message.rb:736:in deliver' /opt/bitnami/canvaslms/app/models/message.rb:55:in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/performable_method.rb:40:in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/backend/base.rb:305:in block in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/sentry-inst_jobs-1.0.0/lib/sentry/inst_jobs/plugin.rb:12:in block (2 levels) in class:Plugin' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/backend/base.rb:302:in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/backend/base.rb:86:in block in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/backend/base.rb:86:in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:219:in block (2 levels) in perform' /opt/bitnami/ruby/lib/ruby/2.7.0/benchmark.rb:308:in realtime' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:213:in block in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:22:in block (2 levels) in enable_perform_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing.rb:8:in block in report_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst_statsd-2.2.0/lib/inst_statsd/statsd.rb:91:in time' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing.rb:8:in report_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:21:in block in enable_perform_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:13:in block (2 levels) in enable_batching' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst_statsd-2.2.0/lib/inst_statsd/statsd.rb:97:in batch' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:12:in block in enable_batching' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/config/initializers/delayed_job.rb:153:in block (2 levels) in <top (required)>' /opt/bitnami/canvaslms/lib/temp_cache.rb:30:in enable' /opt/bitnami/canvaslms/config/initializers/delayed_job.rb:152:in block in <top (required)>' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:210:in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:180:in block (2 levels) in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:285:in block in configure_for_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:54:in running_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:281:in configure_for_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:179:in block in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:171:in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:26:in block in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:26:in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:135:in block in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:134:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:19:in block in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:19:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:103:in block in spawn_worker' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:115:in block in fork_with_reconnects' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:111:in fork' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:111:in fork_with_reconnects' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:102:in spawn_worker' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:268:in respawn_child' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:229:in block in maintain_children' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:228:in each' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:228:in maintain_children' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:175:in block in join' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:174:in loop' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:174:in join' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:50:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/cli.rb:111:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/cli.rb:36:in run' script/delayed_job:11:in <main>'

mezuqu avatar Jun 23 '22 02:06 mezuqu

Thank you... But I solved the issue...

Nandhu

On Thu, 23 Jun 2022 at 08:20, mezuqu @.***> wrote:

@maths22 https://github.com/maths22 i have enabled it also. no luck.

production: address: "email-smtp.us-east-1.amazonaws.com" port: "587" #tls: false #delivery_method: "smtp" enable_starttls_auto: true user_name: "AK........O" password: "B........a" authentication: "plain" # plain, login, or cram_md5 domain: "online.......org" outgoing_address: @.***" default_name: "Instructure Canvas"

No luck with this configuration, as i am getting this error:

`

2022-06-23 02:49:24.821491 530 Must issue a STARTTLS command first

/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:975:in check_auth_response' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:736:in auth_plain' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:728:in authenticate' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:565:in do_start' /opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:518:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/network/delivery_methods/smtp.rb:109:in start_smtp_session' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/network/delivery_methods/smtp.rb 💯in deliver!' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:2159:in do_delivery' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:260:in block in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/base.rb:589:in block in deliver_mail' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications.rb:180:in block in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications/instrumenter.rb:24:in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/activesupport-6.0.4.2/lib/active_support/notifications.rb:180:in instrument' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/base.rb:587:in deliver_mail' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/mail-2.7.1/lib/mail/message.rb:260:in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/message_delivery.rb:115:in block in deliver_now' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/rescuable.rb:17:in handle_exceptions' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/actionmailer-6.0.4.2/lib/action_mailer/message_delivery.rb:114:in deliver_now' /opt/bitnami/canvaslms/app/models/message.rb:1039:in deliver_via_email' /opt/bitnami/canvaslms/app/models/message.rb:736:in deliver' /opt/bitnami/canvaslms/app/models/message.rb:55:in deliver' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/performable_method.rb:40:in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/backend/base.rb:305:in block in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/sentry-inst_jobs-1.0.0/lib/sentry/inst_jobs/plugin.rb:12:in block (2 levels) in ' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/backend/base.rb:302:in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/backend/base.rb:86:in block in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/backend/base.rb:86:in invoke_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:219:in block (2 levels) in perform' /opt/bitnami/ruby/lib/ruby/2.7.0/benchmark.rb:308:in realtime' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:213:in block in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:22:in block (2 levels) in enable_perform_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing.rb:8:in block in report_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst_statsd-2.2.0/lib/inst_statsd/statsd.rb:91:in time' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing.rb:8:in report_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:21:in block in enable_perform_timing' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:13:in block (2 levels) in enable_batching' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst_statsd-2.2.0/lib/inst_statsd/statsd.rb:97:in batch' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-statsd-2.1.2/lib/inst_jobs_statsd/stats/timing/perform.rb:12:in block in enable_batching' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/config/initializers/delayed_job.rb:153:in block (2 levels) in ' /opt/bitnami/canvaslms/lib/temp_cache.rb:30:in enable' /opt/bitnami/canvaslms/config/initializers/delayed_job.rb:152:in block in ' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block (2 levels) in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:91:in block in add' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:210:in perform' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:180:in block (2 levels) in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:285:in block in configure_for_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:54:in running_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:281:in configure_for_job' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:179:in block in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:171:in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:26:in block in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:26:in run' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:135:in block in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:73:in block in initialize' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:78:in execute' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/lifecycle.rb:51:in run_callbacks' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/worker.rb:134:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:19:in block in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:596:in block in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:98:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-2.2.2/app/models/switchman/shard.rb:595:in activate' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/switchman-inst-jobs-3.2.7/lib/switchman_inst_jobs/delayed/worker.rb:19:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:103:in block in spawn_worker' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:115:in block in fork_with_reconnects' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:111:in fork' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:111:in fork_with_reconnects' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:102:in spawn_worker' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:268:in respawn_child' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:229:in block in maintain_children' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:228:in each' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:228:in maintain_children' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:175:in block in join' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:174:in loop' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:174:in join' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/pool.rb:50:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/cli.rb:111:in start' /opt/bitnami/canvaslms/vendor/bundle/ruby/2.7.0/gems/inst-jobs-3.0.6/lib/delayed/cli.rb:36:in run' script/delayed_job:11:in '

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impnandhu avatar Jun 23 '22 03:06 impnandhu

@impnandhu can you explain how you solved it please ?

mezuqu avatar Jun 23 '22 05:06 mezuqu

Sure,

First you need to go to outgoing.yml file and change the following things:

production: address: "XXXXXXXXXXX"(You need to put the address of your smtp that you got from AWS SES). port: "587" (Port No: 465 or 25 or 587) enable_starttls_auto : true (Keep it as true) user_name: "YYYYYYYYYYYY"(User name you got from AWS SES). password: "ZZZZZZZZZZZZZZZZZZZ"(User name you got from AWS SES). authentication: "login" # plain, login, or cram_md5 domain: "google.com"(Your domain name) outgoing_address: "WWWWWWWWWWW"(Enter the mail ID, From which your students need to get the mail). default_name: "Support iIndia"("Some name-> Eg: google")

Note: If you are running your instance in AWS.

  1. You need to restart your services "sudo /opt/bitnami/ctlscript.sh restart".
  2. If it is not working just stop and start the instance then it will work.

Thanks, Nandhu

On Thu, 23 Jun 2022 at 10:47, mezuqu @.***> wrote:

@impnandhu https://github.com/impnandhu can you explain how you solved it please ?

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impnandhu avatar Jun 23 '22 11:06 impnandhu