Canvas Does not start under Ubuntu 16.04 following the production installation

[fyudelgado]

Summary:

I following all the steps on the Production Installation Manual on this link:

https://github.com/instructure/canvas-lms/wiki/Production-Start

And everything was successful installed, and configured.... the database, canvasuser, permissions, compiled files, and soo on.

But when I try to access using the URL in my example https://192.168.0.19/ the apache log shows the next error:

App 11155 stdout: App 11155 stderr: *** ERROR ***: Cannot execute /usr/bin: Permission denied (13) [ 2019-05-09 21:48:09.4861 10974/7f8abcd44700 age/Cor/App/Implementation.cpp:304 ]: Could not spawn process for application /opt/canvas: An error occurred while starting up the preloader. It exited before signalling successful startup back to Phusion Passenger. Error ID: 9d8c2528 Error details saved to: /tmp/passenger-error-ktpcbU.html Message from application: An error occurred while starting up the preloader. It exited before signalling successful startup back to Phusion Passenger. Please read this article for more information about this problem.

Raw process output:

*** ERROR ***: Cannot execute /usr/bin: Permission denied (13)

[ 2019-05-09 21:48:09.4944 10974/7f8abe649700 age/Cor/Con/CheckoutSession.cpp:285 ]: [Client 2-2] Cannot checkout session because a spawning error occurred. The identifier of the error is 9d8c2528. Please see earlier logs for details about the error.

And the page shows the message:

We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.

I try to get all the granted permissions using on the apache passenger.conf module to the user canvasuser, and is the owned of the directory /var/canvas, but still getting this error.

My configuration is:

• Ubuntu 16.04 LTS Server 64Bits
• PostgresSQL 9.5.16,
• Apache2 2.4.18 , that comes with the distribution
• Redis-server 5.0.4
• Phusion_Passenger/5.0.27
• Ruby 2.4

Steps to reproduce:

1. Install Ubuntu 16.04 LTS
2. Follow the instructions on https://github.com/instructure/canvas-lms/wiki/Production-Start 3.Try to access using the browser where was installed

Expected behavior:

Access to the Canvas Application

Actual behavior:

Shows the error page with the message:

We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.

Using Mozilla FireFox and Google Chrome under windows 10.

Additional notes:

[stale[bot]]

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