SocketTimeoutException close app on 2G

[Kadanza]

I have error when I use 2G mobile internet. My app is closed. I use last version.

10-20 12:10:56.692 11068-11068 . E/MobileMessaging: MobileMessaging API returned error (synchronizing messages)! org.infobip.mobile.messaging.api.support.ApiIOException: -4, Can't access URI : https://mobile.infobip.com/mobile/5/messages at org.infobip.mobile.messaging.api.support.http.client.DefaultApiClient.execute(DefaultApiClient.java:101) at org.infobip.mobile.messaging.api.support.Generator$CachingInvocationHandler.invoke(Generator.java:368) at java.lang.reflect.Proxy.invoke(Proxy.java:397) at $Proxy12.sync(Unknown Source) at org.infobip.mobile.messaging.mobile.messages.MessagesSynchronizer$1.run(MessagesSynchronizer.java:72) at org.infobip.mobile.messaging.mobile.messages.MessagesSynchronizer$1.run(MessagesSynchronizer.java:64) at org.infobip.mobile.messaging.mobile.common.MRetryableTask$1.run(MRetryableTask.java:82) at org.infobip.mobile.messaging.mobile.common.MAsyncTask$2.doInBackground(MAsyncTask.java:55) at org.infobip.mobile.messaging.mobile.common.MAsyncTask$2.doInBackground(MAsyncTask.java:43) at android.os.AsyncTask$2.call(AsyncTask.java:292) at java.util.concurrent.FutureTask.run(FutureTask.java:237) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587) at java.lang.Thread.run(Thread.java:818) Caused by: java.net.SocketTimeoutException: failed to connect to mobile.infobip.com/3.123.239.72 (port 443) after 5000ms at libcore.io.IoBridge.connectErrno(IoBridge.java:169) at libcore.io.IoBridge.connect(IoBridge.java:122) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:183) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:456) at java.net.Socket.connect(Socket.java:882) at com.android.okhttp.internal.Platform.connectSocket(Platform.java:174) at com.android.okhttp.Connection.connect(Connection.java:1222) at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:395) at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:298) at com.android.okhttp.internal.http.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:399) at com.android.okhttp.internal.http.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:349) at com.android.okhttp.internal.http.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:517) at com.android.okhttp.internal.http.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:105) at com.android.okhttp.internal.http.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:25) at org.infobip.mobile.messaging.api.support.http.client.DefaultApiClient.executeHTTP(DefaultApiClient.java:178) at org.infobip.mobile.messaging.api.support.http.client.DefaultApiClient.execute(DefaultApiClient.java:86)

[tjuric]

Hi @Kadanza,

How often does this error occur for you while you're using 2G? Could you give us following info about testing device and connection:

• OS version
• device model - did you try it on another device models
• connection type - did the error happen just on 2G (not wifi, 3G...)
• does the error happen just on one mobile operator

We've made tests over 2G and didn't reproduce this error yet.

This is a caught exception and it doesn't affect library performance. API that failed tried to synchronize message delivery reports and other message operations which are all retried.

[Kadanza]

@tjuric

• It was all time, when I force use 2G. When I use 3G or WiFi - I dont see any problems

Huawei Nexus 6p silver - 32 Gb Android 8.1

Redmi s3 Android 6.0

Xiaomi Redmi 5 Plus Android 7.1.2

This error close my app.