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Published 20 hours ago • verified publisher icon infobip

Chat Widget Notification Crashing Android App

Open moustafadevrn opened this issue 10 months ago • 2 comments

Description: When receiving a notification from the Chat Widget and attempting to click on the notification, the app crashes on the Android platform. This issue is critical as it affects the user experience.

Steps to Reproduce: Receive a notification from the Chat Widget. Click on the notification.

Expected Behavior: The app should open without crashing.

Actual Behavior: The app crashes when the notification is clicked.

moustafadevrn avatar Apr 18 '24 13:04 moustafadevrn

Hi @moustafadevrn,

we are investigating it. We will ping you once it is fixed.

Thank you for your patience.

jakubdzubak1 avatar Apr 22 '24 17:04 jakubdzubak1

Hi @moustafadevrn,

I tried it with our example application and cannot reproduce described issue.

  1. Do you use latest SDK version 11.1.1?
  2. Can you share more debug info, at least logs from crash please?
  3. Can you share your configuration object passed into mobileMessaging.init() function (of course without secrets like applicationCode, ...) please?
  4. Can you try our example application if you can reproduce the issue please?

Thank you.

jakubdzubak1 avatar Apr 24 '24 09:04 jakubdzubak1

Closing due to inactivity for a long time. Feel free to reopen if needed.

riskpp avatar Aug 16 '24 10:08 riskpp