ragflow [Question]: why always `nothing found in knowledge base` ?

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Describe your problem

明明解析的知识块里面有相关数据为什么一直说知识库中未找到您要的答案！数据集也有关联上了

Apr 02 '25 02:04 wsy1111111

The system says "the knowledge base could not find the answer you want" because the prompt in the customer_service.json file is designed to include this sentence when all knowledge base content is irrelevant to the question. This behavior is explicitly defined in the prompt configuration ^[1].

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