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[Question]: parse doc error

Open lvyoudashuju opened this issue 1 year ago • 4 comments

Describe your problem

Upload the doc file and use General to parse the error as follows: 企业微信截图_17313114508200

lvyoudashuju avatar Nov 11 '24 07:11 lvyoudashuju

Do you use docker to deploy? Do install java.

KevinHuSh avatar Nov 12 '24 01:11 KevinHuSh

the error logs is :Fail put 0e75f9429cd211ef80ff0242ac120006/示例.doc: S3 operation failed; code: NoSuchKey, message: Object does not exist, resource: /0e75f9429cd211ef80ff0242ac120006/%E7%A4%BA%E4%BE%8B.doc, request_id: 1806D9744DC18DBC, host_id: dd9025bab4ad464b049177c95eb6ebf374d3b3fd1af9251148b658df7ac2e3e8, bucket_name: 0e75f9429cd211ef80ff0242ac120006, object_name: 示例.doc

lvyoudashuju avatar Nov 12 '24 02:11 lvyoudashuju

I re-uploaded the doc file today, and the background print log did prompt "unable to" run java. Specifically, which version of java is installed, which path is installed and where java_home is configured. Thanks 企业微信截图_17313774504462

lvyoudashuju avatar Nov 12 '24 02:11 lvyoudashuju

I think version 1.8 will be O.K. As long as you could execute java, it will be fine.

KevinHuSh avatar Nov 13 '24 01:11 KevinHuSh