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Error when trying to verify a file with Transporter GUI

Open ghost opened this issue 5 years ago • 6 comments

Hello I am having trouble when using the verify feature with a certain file saying there is an error with the UTF-8 file : invalid byte sequence in UTF-8, when I try to refresh the page to see the logs I get a blank page with only "Internal Server Error" on it. Here is the file I'm trying to verify. Test.txt

ghost avatar Jan 09 '20 20:01 ghost

Hi, sorry for the delay. Investigating...

sshaw avatar Feb 02 '20 22:02 sshaw

verify feature with a certain file saying there is an error with the UTF-8 file : invalid byte sequence in UTF-8

Is this coming from iTMSTransporter?

Can you send me the Transporter log file? By default these are stored in the Transporter GUI's root directory at var/lib/output. You can get correct file by using the ID in the URL from the page that crashes, e.g., /jobs/138 would be var/lib/output/138.log. Or you can also go directly to the URL and get the log /jobs/138/output.

What's version of this are you using, what's your OS and what language is it in?

The XML file you provided is valid UTF-8.

sshaw avatar Feb 02 '20 23:02 sshaw

Hello, here is the log, I am using v0.2.3. Yes the error is coming from ITSMTransporter. The GUI seems to crash when I try to verify files with certain characters in it. Instead of seeing the usual interface on my browser, I only get "Internal Server Error" 2176.log

image

ghost avatar Feb 10 '20 14:02 ghost

Hi, and what URL is the above screenshot from?

sshaw avatar Feb 12 '20 01:02 sshaw

Just /jobs/XXX?

sshaw avatar Feb 12 '20 01:02 sshaw

Hello, yes exactly from just /jobs/xxxx

ghost avatar Feb 12 '20 15:02 ghost