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Unable to request verification code

Open Joab1e opened this issue 1 year ago • 9 comments

  • [x ] I have searched open and closed issues for duplicates
  • [ x] I am submitting a bug report for existing functionality that does not work as intended
  • [ x] I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
  • [x ] This isn't a feature request or a discussion topic

Bug description

Describe here the issue that you are experiencing. while changing number, signal doesn't send verification code to new number.

Steps to reproduce

  • settings
  • account
  • change number
  • put old and new number
  • verify the numbers are correct
  • pass test to verify if i am human
  • received error

Actual result: unable to request verification code. please check network connection and try again. Expected result: send verification code to the new number and change the account number successfully.

Screenshots

Screenshot_2024-01-12-09-49-45-54_4b14b257287ac0a6d1fd5fbb2487716f

Screenshot_2024-01-12-09-49-50-68_4b14b257287ac0a6d1fd5fbb2487716f

Screenshot_2024-01-12-09-49-58-63_4b14b257287ac0a6d1fd5fbb2487716f Screenshot_2024-01-12-09-50-18-40_4b14b257287ac0a6d1fd5fbb2487716f Screenshot_2024-01-12-09-50-37-12_4b14b257287ac0a6d1fd5fbb2487716f

Screenshot_2024-01-12-09-50-41-07_4b14b257287ac0a6d1fd5fbb2487716f

Screenshot_2024-01-12-09-19-08-44_4b14b257287ac0a6d1fd5fbb2487716f

Device info

Device: ONEPLUS 7PRO GM1910 Android version: 12.0 Signal version: 6.43.2

Link to debug log

https://debuglogs.org/android/6.43.2/d91b3e1eac676efc5a505ce94386b833bdcd0b31ab1593cf8cd7f6d13e2d3cc4

Joab1e avatar Jan 12 '24 07:01 Joab1e

Hello,

Are you being presented with a captcha challenge? If so, are you solving it successfully?

nicholas-signal avatar Jan 16 '24 22:01 nicholas-signal

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] avatar Mar 16 '24 23:03 stale[bot]

Exact same issue here today I'm in France, just recently moved my phone subcription to LycaMobile and can't receive the verification code. It worked fine on whatsapp and telegram.

IMG_20240512_231209 Screenshot_2024-05-12-23-12-25-280_org thoughtcrime securesms

freak2fast4u avatar May 12 '24 21:05 freak2fast4u

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

stale[bot] avatar Aug 11 '24 06:08 stale[bot]