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client got white blank screen running on windows

Open Ray8716397 opened this issue 3 years ago • 41 comments

屏幕截图 2022-02-27 115246

please help

Ray8716397 avatar Feb 27 '22 04:02 Ray8716397

Try out https://github.com/rustdesk/rustdesk/releases/download/tmp/rustdesk-1.1.9-putes.exe please!

rustdesk avatar Feb 27 '22 04:02 rustdesk

image

Try out https://github.com/rustdesk/rustdesk/releases/download/tmp/rustdesk-1.1.9-putes.exe please!

still not working

Ray8716397 avatar Feb 27 '22 04:02 Ray8716397

How about this one https://github.com/rustdesk/rustdesk/releases/download/1.1.8/rustdesk-1.1.8-skia.zip?

rustdesk avatar Feb 27 '22 04:02 rustdesk

image tried it before

Ray8716397 avatar Feb 27 '22 04:02 Ray8716397

It is an old issue, but sadly, I can not reproduce on my PCs and virtual machines.

rustdesk avatar Feb 27 '22 04:02 rustdesk

image seems like no error log at all.

Ray8716397 avatar Feb 27 '22 04:02 Ray8716397

seems like no error log at all.

Embarassing.

rustdesk avatar Feb 27 '22 04:02 rustdesk

Can you build and run from source code?

rustdesk avatar Feb 27 '22 04:02 rustdesk

i‘ll try,no rust exprience though.

Ray8716397 avatar Feb 27 '22 04:02 Ray8716397

i‘ll try,no rust exprience though.

Thanks, if any question please ask.

rustdesk avatar Feb 27 '22 05:02 rustdesk

@Ray8716397 can you build and run this one, https://gitlab.com/rustdesk-official/rustdesk-debug.git? It only depends on rust-sciter. Please install rust first https://rustup.rs/. Then run it in git bash, cargo run.

rustdesk avatar Feb 27 '22 08:02 rustdesk

image

@Ray8716397 can you build and run this one, https://gitlab.com/rustdesk-official/rustdesk-debug.git? It only depends on rust-sciter. Please install rust first https://rustup.rs/. Then run it in git bash, cargo run.

Ray8716397 avatar Feb 28 '22 03:02 Ray8716397

Thank you so much, can you replace src/index.html with a very simple one, and run again? like this xxx

rustdesk avatar Feb 28 '22 03:02 rustdesk

?how ,sorry i dont undersand

Thank you so much, can you replace src/index.html with a very simple one, and run again? like this xxx

Ray8716397 avatar Feb 28 '22 03:02 Ray8716397

?how ,sorry i dont undersand

Change the content of https://gitlab.com/rustdesk-official/rustdesk-debug/-/blob/main/src/index.html to xxx

rustdesk avatar Feb 28 '22 03:02 rustdesk

image

Ray8716397 avatar Feb 28 '22 03:02 Ray8716397

Could you please git pull? you will see a new directory test. There is an executable scapp.exe. Can you run it and test index.html and xxx.html under the same directory?

rustdesk avatar Feb 28 '22 03:02 rustdesk

image

Ray8716397 avatar Feb 28 '22 04:02 Ray8716397

@c-smile any input? https://gitlab.com/rustdesk-official/rustdesk-debug/-/tree/main/test

rustdesk avatar Feb 28 '22 04:02 rustdesk

Could you tell us the system info of your Windows? Hope @c-smile the author of Sciter can give some advice.

rustdesk avatar Feb 28 '22 04:02 rustdesk

ホスト名: DESKTOP-M5VMPFS OS 名: Microsoft Windows 10 Pro OS バージョン: 10.0.18362 N/A ビルド 18362 OS 製造元: Microsoft Corporation OS 構成: スタンドアロン ワークステーション OS ビルドの種類: Multiprocessor Free

Ray8716397 avatar Feb 28 '22 04:02 Ray8716397

Thanks a lot

rustdesk avatar Feb 28 '22 04:02 rustdesk

is there a command line version i can run on windows linux sub system?

Ray8716397 avatar Feb 28 '22 07:02 Ray8716397

is there a command line version i can run on windows linux sub system?

Yes, https://github.com/rustdesk/rustdesk/blob/5af12584546518be28adce04b50796a080d4d576/src/main.rs#L110 But I have not maintained it any more.

rustdesk avatar Feb 28 '22 07:02 rustdesk

Please try the same but from folder/path that contains only ASCII symbols. What you will get? I suspect problem is in incorrect file:// url encoding so asking.

c-smile avatar Feb 28 '22 15:02 c-smile

ASCII

Scapp works fine with non-ASCII path on my Windows, but not sure about @Ray8716397

rustdesk avatar Feb 28 '22 16:02 rustdesk

May I get exact path where scapp fails (to test it here) ?

c-smile avatar Feb 28 '22 16:02 c-smile

test it here

I can not reproduce this issue on my Windows. Only @Ray8716397 can

rustdesk avatar Feb 28 '22 16:02 rustdesk

Facing the same issue on Windows 11.

dinojs avatar May 11 '22 20:05 dinojs

Facing the same issue on Windows 11.

Could you run from source and get some clue? https://rustdesk.com/docs/en/dev/build/windows/

rustdesk avatar May 12 '22 01:05 rustdesk

This may help,

I get this issue. But also with teamviewer and edge on the same machine. When moving the window edge briefly shows it content then disappears. I am looking to replace teamviewer with rust desk. I'm going to guess its some kind of hardware acceleration issue.

bay-kah avatar Jul 19 '22 15:07 bay-kah

This may help,

I get this issue. But also with teamviewer and edge on the same machine. When moving the window edge briefly shows it content then disappears. I am looking to replace teamviewer with rust desk. I'm going to guess its some kind of hardware acceleration issue.

Confirmed. (with edge at least) disabling hardware acceleration for edge restored normal behaviour. So I assume a "disable hardware acceleration" option would resolve this as its not the software itself with the problem its the host machine.

bay-kah avatar Jul 19 '22 15:07 bay-kah