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Can't create account on Nextcloud Notes/Deck

Open skarmoutsosv opened this issue 5 years ago • 12 comments

When I select to add an account from the menu of Nextcloud Notes or Nextcloud Deck, the application shows at the center of the screen "Select account" and nothing more. If I press anywhere outside the message, the message disappears and a moving circle is shown for ever. In contrary Nextcloud and Nextcloud Talk both work as expected.

An issue created initially at https://github.com/stefan-niedermann/nextcloud-notes/issues/784 (includes a screenshot), and followed by the current issue here as suggested.

My versions: Nextcloud: 3.11.1 Nextcloud Talk: 8.0.9 Nextcloud Notes: 2.11.12 Nextcloud Deck: 1.0.1 DOOGEE-Shoot_1-Android6.0-20170118

skarmoutsosv avatar May 04 '20 13:05 skarmoutsosv

Hm. You should see at least an empty list, and a "add account" button.

tobiasKaminsky avatar May 07 '20 18:05 tobiasKaminsky

There's a screenshot in the linked issue, no empty list and no "add account" visible...

stefan-niedermann avatar May 07 '20 19:05 stefan-niedermann

Hm, for me it is working, at least I do see the list.

Can you provide us additional infos via logcat? https://github.com/nextcloud/android/blob/master/README.md#getting-debug-info-via-logcat

tobiasKaminsky avatar May 08 '20 12:05 tobiasKaminsky

No luck with logcat.

Logcat using a PC: My computer misbehaves when trying to connect using a USB cable (mouse freezes).

Logcat using my phone: I can't find a way to root my phone, so, Catlog does not produce something usefull.

Do you have any suggestions?

skarmoutsosv avatar May 14 '20 13:05 skarmoutsosv

Is this still valid?

tobiasKaminsky avatar Jul 07 '20 13:07 tobiasKaminsky

@tobiasKaminsky Maybe this is indeed related to https://github.com/nextcloud/Android-SingleSignOn/issues/68

And the fact that the spinner keeps on spinning after he clicked outside the dialog is probably caused since the callback is not called..?

David-Development avatar Jul 10 '20 15:07 David-Development

Finally I managed to use logcat using the following command adb logcat | grep "$(adb shell ps | awk '/com.nextcloud.client/{print $2}')" > logcatOutput.txt logcatOutput.txt

While logcat was running I opened NextcloudDeck, pressed select account and the message "Select an account" appeared, without any spinner (moving circle) or any other text. I pressed outside this message and returned to the previous screen. Then exit NextcloudDeck and Ctrl+C logcat. The created logcat file is attached.

My NextcloudDeck version is 1.8.2.

skarmoutsosv avatar Jul 20 '20 11:07 skarmoutsosv

But you do have accounts set up in your NC Files app?

tobiasKaminsky avatar Jul 20 '20 14:07 tobiasKaminsky

Yes. I have two accounts, they work fine and I can manage all the files through nextcloud files app. My server is at http://cloud.skarmoutsosv.gr

skarmoutsosv avatar Jul 23 '20 15:07 skarmoutsosv

Hey, is there any progress with this issue? I am affected by this most probably as well. What can we do in order to get this issue solved?

christianlupus avatar Oct 17 '21 10:10 christianlupus

The issue appeared while using a Doogee Shoot1 (Android 6). Everything works fine using a new phone (Android 11).

skarmoutsosv avatar Oct 17 '21 11:10 skarmoutsosv

I am having a Cubot Max (I think) and it is running Android 6 as well. Same problem. The phone is the secondary phone mainly lying in the apartement and serving as a digital sheet of paper (notes app). Thus, it is not the most up-to-date android version.

christianlupus avatar Oct 17 '21 15:10 christianlupus