Jitsi freezes at "Waiting For Moderator to let you join" after logging in on web

Description: After logging in as Moderator, no option is provided to open in app. App stays frozen "Waiting for Moderator to let you join"

Steps to reproduce:

1. Create a new room in Jisti Meet app, Select to Join and Login as Moderator
2. Login via Github as per usual. Enter code from SMS
3. Github confirms my login, window closes, and website fails to provide option to switch to app. App stays frozen "Waiting for Moderator to let you join"

Expected behavior:

After entering my credentials, a dropdown should appear letting me choose to open the meeting in the app.

Actual behavior:

No dropdown menu provided Screenshot not feasible since it shows nothing.

Server information:

• Jitsi Meet version: webbased jit.si
• Operating System: unknown

Client information:

• Browser / app version: Brave v1.65.114
• Operating System: Ubuntu

Additional information:

Please, when you have questions or problems use the community forum before opening new issues, thank you.

I just tested the flow and it works with Brave.

Is is possible that you logged in with Google or Facebook before and that uses the same email as the github account?

I just tested the flow and it works with Brave.

Is is possible that you logged in with Google or Facebook before and that uses the same email as the github account?

Negative. I have always used the GitHub account to login. That is why I am a little confused as to why it is not redirecting me to the app.

It worked great until the last update. I have tried uninstalling and reinstalling several times with a full purge each time. Still the same outcome.

Do you have any js console errors in the browser?

Do you have any js console errors in the browser?

No errors.

Could this be related to https://github.com/jitsi/jitsi-meet/issues/14672 ?

That one's a show-stopper for me and results in similar symptoms to those described.

Based on their findings, if I remove the “#” before “config” it should work. I’ll give this a try. If that works, def a coding issue for the URL called out by the login function.

I couldn't get it to work no matter what I changed, so I'm just going to have to wait until they update production to see if it worked.

I couldn't get it to work no matter what I changed, so I'm just going to have to wait until they update production to see if it worked.

Just gave it a try. No go. Found a single "#", removed it, and still failed to load into the app.

Can you open the js console, click preserve logs, try to join with login and upload the logs here after the failure?

I am a bit confused since you also mentioned the app. Are you using the Brave browser exclusively for this test?

I am a bit confused since you also mentioned the app. Are you using the Brave browser exclusively for this test?

I am using the app to create the meeting room. When I try to join as Moderator, it takes me to the login page on the browser. After entering my “credentials”, it freezes, leaving me in limbo waiting for the moderator to let me in.

I did the same exercise strictly through Jitsi online, and it worked flawlessly. So, there is a disconnect between the app and the browser login.

@damencho - I have not had a chance to perform the js console log report. Will try to do that today.

Sorry, guys. Been a long weekend/week. I’ll try to get this js error report posted this evening.

I faced a version of this issue randomly on the browser itself. It's not clear what triggers it but when we try to join them eeting using a room link, it randomly gets stuck with the "Waiting for moderator..." screen. If there's something that we might be potentially doing wrong with how we're joining, kindly let us know.

Let me know if you need something to debug the issue.

Screenshot

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

This still occurs.